Cafe Supervisor

Royal British Legion; Southam CP; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent charity organization is seeking a full-time Café Supervisor for their Galanos House Care Home in Southam. Responsibilities include overseeing café operations, managing staff, ensuring exceptional customer service, and adhering to food hygiene standards. Benefits include generous pension contributions, paid holidays, flexible hours, and exclusive retailer discounts. The ideal candidate will hold a Level 2 Food Hygiene Certificate and an enhanced DBS check, contributing to a team that makes a difference in the community.

Benefits

Generous pension contributions

22 days paid holiday plus bank holidays

Flexible hours

Affordable meals at reduced cost

Free on-site parking

Uniform provided

Employee Assistance Programme

Exclusive retailer discounts

Range of professional development courses

Qualifications

• Candidates must have an enhanced DBS check.
• Experience in managing food service environments is preferred.

Responsibilities

• Oversee daily café operations and staff.
• Ensure high-quality customer service and café presentation.
• Manage staff rotas, recruitment, and training.
• Adhere to health, safety, and food hygiene procedures.
• Handle stock levels and support kitchen operations.

Skills

Leadership

Customer service

Team management

Food hygiene awareness

Education

Level 2 Food Hygiene Certificate

Job description

Overview

We are looking for a Café Supervisor to join our dedicated team at Galanos House Care Home in Southam, Warwickshire. Full‑time permanent role 37.5 hours per week with 5 shifts over 7 days. Pay £14.02‑£15.16 per hour.

We consider only candidates with the legal right to work in the UK. No visa sponsorship. On‑site. Live within commutable distance.

Key responsibilities

• Oversee daily café operations. Lead a team of staff and volunteers to ensure smooth service, high‑quality food and drink presentation, and a welcoming environment for all customers.
• Deliver excellent customer service. Engage positively with customers, manage feedback and complaints, maintain café presentation, and support special events.
• Assist with staff rotas, recruitment, training, supervision, performance management and maintain a high team morale.
• Ensure cleanliness, equipment maintenance, accurate records, and adhere to health, safety, and food hygiene procedures.
• Oversee stock levels, ordering, menu updates, promotions, and support kitchen operations to keep the café running efficiently.

Required qualifications include a Level 2 Food Hygiene Certificate and an enhanced DBS check.

Employee benefits include

• Generous pension contributions, with Employer contributions ranging from 6% to 10%, subject to eligibility
• 22 days’ paid holiday plus bank holidays, with optional annual leave purchase scheme of up to 5 working days
• Additional rates for nights, bank holidays and overtime
• Flexible hours to suit your needs
• Affordable and quality meals at reduced cost
• Free on‑site parking
• Free enhanced DBS check
• Uniform provided at no cost
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Exclusive retailer discounts on popular brands
• Range of courses delivered by learning specialists to support your development goals and objectives

Galanos House is one of six care homes, situated on the edge of Southam, a small market town in the heart of the Warwickshire countryside. Our care home has a CQC Outstanding rating. Make a difference to the lives of those who have served to keep us safe and protect our way of life.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.