Cafe Manager - Lead Service & Team Excellence

One Retail; Sutton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading coffee brand is seeking a highly motivated Costa Coffee Manager to oversee operations in Sutton. This role involves leading a team, ensuring exceptional customer service, and maintaining operational efficiency. The ideal candidate will possess excellent communication skills, a strong ability to work under pressure, and a commitment to delivering outstanding service. The company offers a comprehensive benefits package including a contributory pension scheme, career development programs, and access to various discounts.

Benefits

Contributory pension scheme

Career development programs

Digital GP access

Exclusive travel discounts

Discounts at major grocery stores

Cinema ticket discounts

Cash rewards program

Wellness classes

Qualifications

• Passionate about delivering outstanding customer service.
• Able to work under pressure and take initiative.
• Demonstrates reliability and excellent timekeeping.

Responsibilities

• Oversee daily operations and ensure seamless execution of business goals.
• Delegate tasks and ensure team proactivity.
• Act as the main point of contact and decision-maker.

Skills

Outstanding service

Excellent communication skills

Team player

Problem-solving

Time management

Job description

A leading coffee brand is seeking a highly motivated Costa Coffee Manager to oversee operations in Sutton. This role involves leading a team, ensuring exceptional customer service, and maintaining operational efficiency. The ideal candidate will possess excellent communication skills, a strong ability to work under pressure, and a commitment to delivering outstanding service. The company offers a comprehensive benefits package including a contributory pension scheme, career development programs, and access to various discounts.