Cafe Manager

Get Staffed Online Recruitment Limited; Houghton Regis; On-site; GBP 40,000; Full time

Job summary

A family-owned catering business in Houghton Regis is looking for a Café General Manager to oversee operations and inspire the team. With a focus on customer experience, you will manage daily tasks ensuring quality and consistency. Ideal candidates have prior experience in hospitality and strong leadership skills. The role offers a competitive salary up to £40,000 and benefits including a company pension and employee discounts.

Benefits

Company pension

Employee discount

Free parking

Health & wellbeing programme

Qualifications

• Prior experience in a similar role, preferably in a hospitality setting.
• True understanding of customer experience as the heart of the business.
• Strong leadership and team management skills.
• Ability to deliver operational processes and manage Health and Safety.

Responsibilities

• Oversee daily operations of the cafés.
• Ensure consistent delivery of the food and drink menu.
• Lead, develop and inspire the team for the best customer experience.
• Monitor and improve operational delivery.

Skills

Strong leadership skills

Customer led

Ability to multitask

Business development experience

Drive and initiative

Job description

Overview

Cafe General Manager

Job Type: Full-time (45 hours per week) - will include weekends

Houghton Regis -Based

Negotiable up to £40,000

Our client is a small Family-Owned catering business operating both a Café and a Café Bistro alongside their small fleet of coffee vans and food trucks. Additionally, this innovative and agile business has successfully expanded into both corporate catering and events alongside their successful contract catering at Luton Town Football Club. The business is based in Houghton Regis where they were recently crowned the “Best Local Business” in this year's Pride of Houghton Awards. They are professional, agile and innovative.

Due to the ongoing success and growth of the business, they are looking to recruit a suitably experienced, driven and committed General Manager to assist in both the operations and development of the business as a whole but with a particular focus on the Café/Bistro operations where they are seeing double digit growth in sales.

The Candidate:

- Prior experience in a similar role, preferably (but not exclusively) in a hospitality setting.

- Customer led and truly understands that customer experience is the heart of the business.

- Development of the team is key. Has a true understanding that people make the business.

- Strong leadership skills with the ability to effectively manage a team to deliver consistently.

- Drive, initiative, innovation, commitment and resilience are key personal attributes.

- Delivery of operational processes from rotas to stock to Health and Safety.

- Ability to multitask, work at pace, and solve problems whilst understanding that deadlines are critical.

- Be able to always communicate at all levels effectively.

- Business development experience that is innovative and delivers tangible results.

- Take ownership of the success and the failures and then act accordingly.

The restaurant will be open 7 days a week and potentially some evening events. This role will require weekend and evening availability.

Responsibilities

• Oversee daily operations of the cafés - it's all about consistent delivery, including food preparation, customer service, and above all leadership.
• Customer experience is central to what we do. Delivery of both the “WOW” factor and the consistency required to build both loyalty and reputation.
• Lead, develop and most of all inspire the team to deliver the best customer experience in town.
• Ensure consistent delivery of all aspects of the food and drink menu in terms of speed, quality and safety.
• Constantly monitor, improve and most of all deliver a solid operations platform.
• Create, develop and deliver in conjunction with the team menus and events that consistentlyinspire and delight their customers.
• Deliver the required financial targets.

Qualifications

• Previous experience in a similar role, preferably (but not exclusively) in a hospitality setting.
• Customer led and truly understands that customer experience is the heart of the business.
• Development of the team is key. Has a true understanding that people make the business.
• Strong leadership skills with the ability to effectively manage a team to deliver consistently.
• Drive, initiative, innovation, commitment and resilience are key personal attributes.
• Delivery of operational processes from rotas to stock to Health and Safety.
• Ability to multitask, work at pace, and solve problems whilst understanding that deadlines are critical.
• Be able to always communicate at all levels effectively.
• Business development experience that is innovative and delivers tangible results.
• Take ownership of the success and the failures and then act accordingly.

Benefits

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme

Our client is not just offering a job, it's a chance to help create a sustainable business where you get to grow yourself, your team and the business. With this growth will come the opportunity to grow your earnings. What they are really looking for is someone to show a real “ownership” mentality that will ensure the business is always successful through passion, innovation and genuine care for people.