Cafe Assistant

Fodder; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Part time

Job summary

A renowned farm shop and café in York seeks a dedicated team member to assist in catering operations and deliver first-class customer service. The ideal candidate will enjoy engaging with customers, maintaining high hygiene standards, and contributing positively to a growing team. Benefits include a pension scheme and generous holiday entitlement.

Benefits

3% employee and 6% employer contribution to pension scheme

34 days holiday

Subsidised private healthcare scheme

Life assurance of x4 annual salary after 12 weeks service

Qualifications

• Good level of written and verbal skills.
• Focus, thoroughness, and keen attention to detail.
• Accepts new ideas and adapts communication style.

Responsibilities

• Deliver outstanding Yorkshire customer service.
• Prepare and ensure drinks meet high-quality standards.
• Adhere to food safety hygiene standards.

Skills

Excellent verbal and written communication skills

Polite and approachable

Excellent organisational skills

Attention to detail

Job description

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Working Pattern: 18 hour contract. Working 3 days out of 7, including weekends.

Reporting to: Catering Manager

About us

Fodder is an award-winning farm shop and cafe celebrating, the very best food and drink from Yorkshire.

Fodder acts as a shop window for local farmers and producers, helping consumers to access local food easily. All the profits from Fodder go to help fund the charitable work of the Yorkshire Agricultural Society. Fodder is well known for its quality and exceptional customer service.

Fodder is accredited with Best Companies as a Top 100 Mid sized Employer and Top 25 UK Best Charitable Employer.

Purpose of the Role

This is an exciting time to join the Fodder team, as we look to develop and expand our catering offer.The ideal candidate will therefore have the passion, energy and desire to develop themselves in this role, as we continue to grow. Assisting in the daily operations of the Fodder Kitchen (cafe) and Fodder Takeaway. Delivering first class Yorkshire service, whilst being efficient and hitting upselling targets.

Key Responsibilities

This is a hands-on role, to help deliver in the targets of the Fodder Kitchen and Fodder Takeaway.

Deliver outstanding Yorkshire customer service for each and every customer.

Greet all customers with a smile and warm manner.

Be able to take customers orders in a quick and pleasant manner, while upselling the products needed.

Prepare and ensure cold drinks and hot drinks are to a high-quality barista standard, training provided if required.

Serve food & drink in a prompt and friendly manner

Take bill payments

Be proactive in helping service flow within the cafe and takeaway

Adhere to all Food safety Hygiene standards.

Follow all Food & Health and Safety regulations for Fodder.

Follow the Fodder HACCP plan and help complete all relevant paperwork to play a major part in maintaining 5 stars for food hygiene standards.

To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect.

To be an ambassador of the Society values.

It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.

Experience & Qualifications

Good level of written and verbal skills.

Personal Skills

Excellent verbal and written communication skills.

Polite and approachable.

Focus, thoroughness, and keen attention to detail.

Has a 'can do/will do' attitude.

Excellent organisational skills.

Analysis of own performance and takes steps to improve this.

Remains focused when faced with competing demands.

Adapts their communication style to suit their customer / colleagues, responding to their feedback or queries.

Accepts new ideas.

Always conducts themselves in a courteous and professional manner.

Always maintains the strictest levels of confidentiality

Salaries and benefits

• 3% employee and 6% employer contribution to pension scheme
• 34 days holiday (FT staff)
• Subsidised private healthcare scheme,
• Life assurance of x4 annual salary after 12 weeks service