Cafe Assistant

Scottish Seabird Centre; North Berwick; On-site; GBP 20,000 - 25,000; Full time

Job summary

A coastal charity café in North Berwick is seeking a motivated Café Team Member to provide exceptional customer service and maintain a high-quality environment. Your role will involve serving food, promoting specials, and ensuring cleanliness. Ideal candidates will be customer-focused and able to work effectively under pressure. Join us and help create memorable experiences for our visitors.

Qualifications

• Strong customer service experience required.
• Excellent at managing pressure and providing high-quality experiences.
• Ability to work independently and as part of a team.

Responsibilities

• Serve food efficiently while ensuring friendly customer interactions.
• Promote products and special offers to enhance customer experience.
• Keep café facilities clean and operational at all times.

Skills

Customer-focused attitude

Ability to achieve excellent results under pressure

High-quality visitor experience

Teamwork

Proficient verbal and written communication skills

Basic maths skills

Attention to detail

Ability to prioritise work

Job description

Overview

Our café has one of the best views in the town. Because of this, we welcome hundreds of people a week to our café and you’ll have a vitally important role to play. You’ll help the catering team to deliver high quality service and you’ll work hard to ensure that our visitors have a fantastic experience. You will provide a warm welcome and must have a helpful attitude. You’ll quickly develop an understanding of all our products and ingredients and be able to promote the café’s special offers. Alongside other team members, keep the café clean, up to our high standard, as well as serving customers quickly, efficiently and promoting our Charity while doing so.

Note: This description retains the original responsibilities and context without adding new information.

Principal duties

• To serve food efficiently from our kitchen, always ensuring friendly customer interaction.
• Be knowledgeable about the products and special offers available.
• Follow the opening and closing procedures.
• Ensure all counters and displays are always clean and fully stocked.
• Ensure all equipment is fully operational.
• Ensure Seabird Café facilities are clean and of a high quality at all times including tables, chairs, highchairs, and condiments.
• To keep the dishwashing area working smoothly.
• To assist in the acceptance of stock deliveries and storage.
• To process all till transactions accurately.
• To assist with cashing-up procedures to ensure daily takings are handled securely.
• Observe all Health & Safety/ Environmental policies and procedures.
• To take an interest in and promote the work of our Charity, including our Discovery Experience, Gift Shop, Events, and membership to customers.
• Carry out any other relevant duty as directed by the line manager that is within the competence of the post holder.

Skills and experience

• A customer-focused attitude.
• Ability to achieve excellent results under pressure.
• Consistent delivery of a high-quality visitor experience.
• The ability to work on your own initiative and as part of a team.
• Proficient verbal and written communication skills.
• Basic maths skills.
• Attention to detail.
• Ability to prioritise your work.

Desirable skills

• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.