Cafe Assistant

Church of England; Hart; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charitable organization is seeking Cafe Assistants in Hart, UK. The role involves providing excellent customer service, preparing food and beverages, and maintaining cleanliness. Candidates must have a good education, food hygiene certification, and experience in customer-focused environments. Flexible working hours are required, with pay ranging from £7.65 to £12.30, depending on age and legislation.

Qualifications

• Experience in a customer-focused environment such as retail, catering, or hospitality.
• Cooking/baking and kitchen experience is essential.
• Understanding of good stock control principles.
• HMG Baseline Personnel Security required, including references.

Responsibilities

• Prepare and serve food and beverages while ensuring high customer service standards.
• Maintain cleanliness in the cafe and kitchen areas at all times.
• Support team members in various tasks and act as an ambassador for the charity.
• Manage stock levels and accurately record sales data.

Skills

Customer service skills

Teamwork

Flexibility towards working hours

Organizational skills

Communication skills

Education

Good Standard of Education to at least GCSE level in numeracy and literacy

Level 2 Food Hygiene Certificate (or training during probation)

Tools

EPOS systems

Microsoft Office

Job description

About the Charity

Our Charity CESSAC works with the military community and the Armed Forces charity sector to provide homely, alcohol-free catering facilities to enhance the welfare for Service personnel and their families. We operate in a number of locations in the UK and abroad.

Role Overview

The Cafe Assistant role is to provide excellent customer service, to prepare and serve food and beverages, to ensure all customers have a positive experience, and to keep the cafe and kitchen clean and tidy.

Key Responsibilities

1. Preparing and serving all food and beverages in accordance with food hygiene and allergens procedures ensuring a high standard of customer service. Some baking and cooking are required.
2. Ensuring high standards of display and visual merchandising of all products, to maximise sales.
3. Ensuring at all times the cafe, customer counters, stock room, equipment and surrounding areas are clean, neat and tidy, updating the relevant cleaning schedules.
4. Ensuring at all times the kitchen, utensils, equipment and work areas are hygienically cleaned to the required standard and cleaning schedules are completed daily.
5. Working as an active member of the team, supporting colleagues in all tasks.
6. Acting as the charity's ambassador to make sure that all customers leave the cafe with a positive impression.
7. Supporting the management of stock levels to minimise stock loss/wastage, but still ensuring the cafe operates to its full potential.
8. Accurately recording all sales data into the Till/EPOS system ensuring that the correct retail selling price is processed and if there are any discrepancies regarding the retail selling price or the cash immediate action is taken.
9. Ensuring that all appropriate tasks are completed on the Till/EPOS system within the agreed timeframe.
10. At all times operating within the agreed Policy and Procedures ensuring that there is tight control around all the cash and stock that is held on site.
11. Complying with CESSAC and site policies, procedures and statutory regulations including health and safety, food hygiene, cleanliness and Control of Substances Harmful to Health (COSHH).

Qualifications & Experience

• Good Standard of Education to at least GCSE level in numeracy and Literacy - Essential.
• Level 2 Food Hygiene Certificate (If not held, training must be successfully completed during probationary period) - Essential.
• Experience of working within a team - Desirable.
• Experience of working in a customer focused environment, for ex. Retail/Catering/Hospitality - Essential.
• Cooking/ baking and kitchen experience - Essential.
• Experience of managing/displaying stock and processing cash - Essential.
• Knowledge of EPOS systems or operating a till - Desirable.
• Knowledge of basic food safety and safe use of knives and kitchen equipment - Desirable.
• Understand the principles of good Stock Control - Desirable.
• Ability to use industry standard IT systems (e.g. Microsoft Office, Email, Internet, etc) - Desirable.
• Excellent customer service skills - Essential.
• Flexibility towards working hours - Essential.
• Good organisational skills - Desirable.
• Good communication skills and the ability to participate as a team member - Essential.
• HMG Baseline Personnel Security (verification of identity, nationality, immigration status and unspent convictions). Three references from individuals of standing might be required - Essential.
• Right to work in the UK (must be able to provide evidence) - Essential.
• Valid driving licence - Desirable.
• Willingness to undertake training and continuing professional development - Desirable.

Hours and Pay

We are looking to recruit 4 part time cafe assistants (3 on a permanent and 1 on a temporary basis) to work in our new cafe, the Jackson Club, in Gibraltar Barracks, GU17 9LP to start in January. Some kitchen & cooking experience are essentials.

The cafe will be open Mon-Fri 8:30am to 1:30pm.

Approx. hours of work per week: choice of 26 (Mon-Fri 8am to 1:45pm); 22 (Mon-Fri 8:30am to 1:15pm); 16 (Mon-Fri 10am to 1:30pm). The temporary position (expected to last initially 6 months, but could be extended) will be Mon-Thu 10:30am to 2pm, approx. 13 hrs. Pay rate ranges between £7.65 to £12.30, depending on age, in line with the current legislation on NMW. Rates are reviewed annually.