Cabin Crew Strategy & Delivery Leader

British Airways; City Of London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A national flag carrier is seeking a Head of Cabin Crew Strategy and Delivery to lead and implement its Cabin Crew strategy. This strategic role will require collaboration with senior leadership to guide a vital frontline team. The ideal candidate will have a strong analytical mindset, excellent communication skills, and proven experience in delivering impactful strategies. The position offers attractive staff travel benefits and a commitment to inclusion and diversity within the workplace.

Benefits

Unlimited standby tickets on British Airways flights

Discounted Hotline airfares

Qualifications

• Proven experience of working closely with senior leaders to develop and deliver strategies.
• Expertise in using insights to assess performance and lead improvements.
• Background in managing people and leading high-performing teams.

Responsibilities

• Lead the development of Cabin Crew strategy aligning with brand goals.
• Monitor performance and drive continuous improvement.
• Manage cross-departmental projects and financial forecasting.

Skills

Collaborative leadership

Analytical acumen

Interpersonal communication

Commercial acumen

Continuous improvement

Job description

A national flag carrier is seeking a Head of Cabin Crew Strategy and Delivery to lead and implement its Cabin Crew strategy. This strategic role will require collaboration with senior leadership to guide a vital frontline team. The ideal candidate will have a strong analytical mindset, excellent communication skills, and proven experience in delivering impactful strategies. The position offers attractive staff travel benefits and a commitment to inclusion and diversity within the workplace.