Cabin Crew Apprenticeship Bristol

TUI Cruises GmbH; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel and aviation company is offering an apprenticeship for Cabin Crew Members in Bristol. As an Apprentice, you’ll deliver exceptional customer service while ensuring customer safety according to all regulations. This 9-month fixed-term program provides comprehensive training, with a focus on customer satisfaction and teamwork. Passion and adaptability are key, as you'll face diverse situations daily. Candidates should have good English skills and be ready to undergo necessary safety training and assessments.

Benefits

Holiday benefits including discounts and special offers

Health and Wellbeing support

Free in-house training

Complimentary uniform

Pension scheme

Qualifications

• Passionate about delivering exceptional customer service and going the extra mile.
• Motivated to complete and pass training in Safety, First Aid & Service.
• Skilled at handling multiple priorities and solving problems under pressure.

Responsibilities

• Deliver exceptional customer service with a 'sales through service' mind-set.
• Implement all safety, first aid, and service procedures.
• Build relationships with customers and colleagues adapting communication styles.

Skills

Exceptional customer service

Problem-solving

Strong communication

Team collaboration

Flexibility and adaptability

Education

GCSE grade 4/C or above in English and Maths

Job description

INTRO

Picture yourself up in the clouds, where every day feels like a new adventure!

Join us as an Apprentice Cabin Crew Member at TUI Airways, part of one of the world’s leading tourism groups. With 16 cruise ships, over 400 hotels, 130 airplanes, 1,200 retail stores, and 180 destinations, TUI stands as a global leader in tourism. As a Cabin Crew Member at TUI, your role is to ensure that every customer’s journey is safe, comfortable, and enjoyable.

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts, special offers and life assurance
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Free in-house training delivered by passionate, experienced instructors in an inspiring atmosphere
• Complimentary uniform and work-related airport parking
• Excellent rates with foreign exchange
• Pension scheme

ABOUT THE JOB

This is a fantastic opportunity to launch your career in travel and aviation with a 9‑month fixed‑term apprenticeship. Upon successful completion, you’ll achieve a Level 3 Apprenticeship Standard, equivalent to two A Levels.

• As Cabin Crew member, you’ll deliver exceptional customer service with a ‘sales through service’ mind‑set. As a ‘maker of happy’ customer satisfaction is at the heart of everything you do.
• Your priority is the safety of our customers, implementing all safety, first aid and service procedures and being disciplined to follow these. You’ll always be looking for opportunities to grow and develop.
• A confident communicator, demonstrating emotional intelligence, adapting your style to quickly build relationships with customers and colleagues.
• Committed and passionate, you’ll enjoy working as a team to deliver results.
• Flexible and adaptable, to embrace change and the unexpected, from roster adjustments to onboard emergencies, mastering new tech and encouraging others to do the same.

ABOUT YOU

• Passionate about delivering exceptional customer service and going the extra mile.
• Motivated to complete and pass our training in Safety, First Aid & Service, then apply it confidently.
• Skilled at handling multiple priorities, solving problems, and staying composed even under pressure.
• A collaborative team player with strong communication, fluent in English for a smooth interaction with passengers and colleagues.
• Flexible and positive mindset, ready for a role where no two days are the same.

ABOUT OUR REQUIREMENTS

• You’re 18 years of age on the first day of your new entrant course
• You’re able to reach a height of 6ft.2” or 1.89 m, bare feet flat on the floor
• Able to perform all regulatory duties including being able to sit and fully fasten an aircraft over‑shoulder jump seat harness
• You’re able to swim at least 25 m
• You’re willing to undertake Psychoactive Testing and a UK CAA Cabin Crew Medical throughout employment
• You can understand, speak and write good English equivalent to CEFR B2 or ILR L3
• Able to work shifts across a 24/7 flight programme and be able to report in uniform at Base in 90 minutes.
• Must hold a valid UK or Irish passport with 6 months validity and any necessary visas for travel. Successful candidates will be required to undergo background security checks, where positive results are required and provide proof of required vaccinations in accordance with company and regulatory guidelines.
• Hold GCSE (or equivalent) grade 4/C or above in English and Maths. As part of your application, you will be required to upload original certificates as evidence of these qualifications. Please note that failure to provide these documents during the application process may result in your application being withdrawn
• Have lived in the UK or the EEA continuously for the three years immediately before the apprenticeship start date

Please note that this role may close quickly if our requirements are met, so we encourage you to apply as soon as possible.

From a workplace to a place to belong.
At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.*
*We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.