Business Unit Admin Support Officer

NHS Business Services Authority; Newcastle upon Tyne; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A public health service organization is seeking a Business Unit Administration Support Officer in Newcastle. The role involves providing vital administrative support for Primary Care Services, managing emails, organizing meetings, and ensuring efficient operation in a dynamic office setting. The ideal candidate should have relevant qualifications and experience with office systems, strong communication skills, and a commitment to quality. Hybrid working is offered, along with generous leave and benefits.

Benefits

27 days leave increasing with service

Hybrid working model

Flexi time

Wellbeing and inclusion networks

High street discounts

Qualifications

• Experience of using office equipment and filing.
• Good understanding of computerised office systems.
• Administration experience in a busy office environment.

Responsibilities

• Provide general administrative support for Primary Care Services.
• Organize meetings; manage diary, emails and calls.
• Responsible for accurate update and recording of information.

Skills

Office equipment usage

Computerized office systems

Word

Excel

Outlook

Database management

Organizational skills

Flexibility

Communication

Reliability

Education

GCSE Grade C or above in Maths and English (or equivalent)

NVQ level 2 in Business Administration or equivalent

Job description

If you enjoy administration work, have good communication skills, and are interested in a role that can make a difference, the NHS Business Services Authority (NHSBSA) have the opportunity for you! We are looking for a Business Unit Administration Support Officer to join our team in Newcastle, office attendance will be required at Bridge House. It's the perfect opportunity to find out how rewarding a career with the NHS can be!

If you have experience in office administration, are a supportive team player and a good communicator then this is the role for you. You will join the Administration Team helping to provide administrative support across our three processing centres. Flexibility will be important as your workload will be varied, so every day will be different!

Please note we may close the vacancy early should we receive a high number and calibre of applications.

Please note supporting information statements should be a maximum of 500 words.

What do we offer?

• 27 days leave (increasing with length of service) plus bank holidays
• Hybrid working model (we are currently working largely remotely but some attendance in office will be required)
• Flexi time
• Active wellbeing and inclusion networks
• Access to a wide range of benefits and high street discounts!

Main duties of the job

• Manage general duties i.e., filing, photocopying, monitor e-mails, order stationery and ad hoc duties.
• Be responsible for accurate update, recording, deleting, and monitoring of all relevant information
• Book travel and accommodation
• Initiate initial actions on all relevant forms, documentation, records and spreadsheets and Electronic Staff Record

About us

Here at the NHS Business Services Authority, what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives. Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow. As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more. Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.We are people connected to care.

Job responsibilities

Provide general administrative support for Primary Care Services. Duties will include organising meetings; meeting administration including minutes and following up on actions; diary management; email management; programme administrative support; answering telephone calls and redirecting as applicable; reception duties and completion of appropriate Business Administration duties

• Manage general duties i.e., filing, photocopying, monitor e-mails, faxing, order stationery and ad hoc duties.
• Open, register, sort and distribute the daily post.
• Action all relevant correspondence and distribute to relevant parties.
• Initiate initial actions on all relevant forms, documentation, records and spreadsheets and Electronic Staff Record.
• Action and log calls/e-mails received into the appropriate section and follow up action if required.
• Be responsible for accurate update, recording, deleting, and monitoring of all relevant information.
• Provide telephone cover as and when the business requires.
• Book travel and accommodation.
• Provide recruitment administration support and service when required.
• Organise refreshments and room bookings for on- and off-site meetings when required.
• Reception duties including answering, redirection and transfer calls, issue visitor/contractor passes, security monitoring, emergency reporting, log and report of lost property, sign for mail and deliveries.
• Carry out general duties when required.
• Take responsibility for self-management and to identify personal development needs to the benefit of the business.
• Responsible for the security of documents, information, and equipment under post holders control.
• Will support and participate in the duties of the NHSBSAs Professional Administration Service. Deputise for other administration staff, as and when required

Person Specification

Qualifications

• GCSE Grade C or above Maths and English (or equivalent)
• NVQ level 2 in Business Administration or equivalent

Personal Qualities, Knowledge and Skills

• Experience of using office equipment and filing.
• Good understanding of computerised office systems.
• Experience of using Word, Excel, Outlook, and Databases
• Able to prioritise workload
• Able to manage a diverse workload
• Flexible approach to work.
• Able to communicate at all levels
• Reliable and committed
• Excellent telephone manner
• Discreet, confidential, organised

Experience

• Administration experience in a busy office environment