Business Travel Consultant

Clarity Travel; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading travel management company in the UK is seeking a Travel expert to manage business travel accounts. This role involves processing all aspects of travel bookings and providing excellent service. You will work in a remote setting, learning industry trends and policies while ensuring compliance with standards. The ideal candidate should have strong customer service experience and GDS skills. Enjoy benefits like generous holidays and a birthday day off while contributing to our dynamic team.

Benefits

Unlimited £1000 referral bonus

Generous holiday entitlement

Day off for your birthday

Hotel and airline discounts

Employee Assistance Programme

Qualifications

• Experience in Retail or Business Travel.
• Ability to work accurately under pressure in a fast-paced environment.
• Proven experience resolving customer queries effectively.

Responsibilities

• Process bookings, amendments, and cancellations within SLA.
• Provide exceptional service to internal and external customers.
• Stay updated with travel trends and industry knowledge.

Skills

Customer service experience

IT & Computer literacy

Strong analytical skills

Excellent communication skills

Knowledge of the Travel Industry

Tools

GDS skills (Galileo)

Job description

About the Role

The key purpose of the role is to be a Travel expert, working on a variety of business travel accounts. The role involves booking, amending, and cancelling all UK, European and worldwide Business travel requirements, whilst offering a high level of service. Within the remit of the role, you will process all aspects of business travel from flights, rail, hotels, and ancillary services, whilst always working within the client's travel policy Operating.

Key Responsibilities and Qualifications

• To process bookings, amendments, and cancellations within service level agreement (SLA) through multiple contact channels. Converting general enquiries into actual bookings utilizing all the tools and technology available
• To obtain an accurate and comprehensive customer needs brief by using appropriate questioning techniques
• Working to the client's travel policy to find the most appropriate options for the customer
• Ensure the highest level of customer service is always offered to internal and external customers
• To effectively resolve internal and external customer and supplier queries, escalating where appropriate
• Responsible for completing all mandatory training as determined by the business
• Accurately process data to ensure compliance with GDPR & ISO standards
• Keep up to date with travel trends and Industry knowledge
• Promote a professional image to all customers and suppliers
• To be aware of team targets and overall team performance against targets
• Maximize supplier income by actively promoting and selling through our agreed preferred partners Experience in Retail or Business Travel
• Knowledge of the Travel Industry
• Proven customer service experience
• IT & Computer literate with experience of email and web-based programs & GDS skills (Galileo)
• The ability to work accurately under pressure, in a fast‑paced environment
• Excellent communication skills both verbal and written
• The ability to understand our clients' needs and requirements
• The ability to think logically and consider all relevant aspects with strong analytical skills.
• To work within a team environment to achieve team/department objectives
• We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost‑effectively. We do this through a fusion of cutting‑edge technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle‑free travel management programmes for progressive businesses and organisations everywhere.

Benefits

• Mon - Friday 37.5hrs
• Location - Remote
• Refer a friend for £1000 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
• At Clarity we not only listen, we adapt and we deliver