Business Systems Analyst

James Andrews Technology; Birmingham; Hybrid; GBP 43,000; Full time

Job summary

A well-regarded technology firm in Birmingham is seeking a Business Systems Analyst to lead the development and support of core business systems. The ideal candidate will have strong experience in translating business requirements, providing expert support, and optimising system performance. This hybrid role is integral to ensuring that digital solutions effectively meet operational and customer needs, while also contributing to enterprise architecture and reporting to senior leadership.

Qualifications

• Strong experience in business systems analysis and process improvement.
• Ability to translate business requirements into technical specifications.

Responsibilities

• Translate business requirements into system enhancements.
• Provide expert support for incidents and troubleshooting.
• Maintain and optimise key business platforms.
• Analyse system issues and implement corrective actions.
• Design and document workflows and process improvements.
• Collaborate with teams to streamline services.
• Ensure secure interfaces and maintain authorisation controls.
• Lead structured system changes and vendor management.
• Contribute to enterprise architecture planning.
• Produce reporting for senior leadership on system performance.

Job description

Business Systems Analyst

Location : Birmingham / Hybrid

Salary : £43,000

An established organisation is seeking a Business Systems Analyst to lead the development, support and optimisation of its core business systems. This role is central to improving system performance, streamlining processes and ensuring digital solutions meet operational and customer needs.

Key Responsibilities

• Translate business requirements into system enhancements and improvements.
• Provide expert support for incidents, requests and troubleshooting across core systems.
• Maintain, optimise and enhance key business platforms, identifying areas for improvement.
• Analyse system issues and incident trends to implement corrective actions.
• Design and document workflows, integrations and process improvements.
• Collaborate with business improvement and operational teams to streamline services.
• Ensure secure interfaces and maintain system authorisation controls.
• Lead structured system changes, upgrades and vendor management.
• Contribute to enterprise architecture planning and system roadmaps.
• Produce clear reporting for senior leadership on system performance.

About You

Strong experience ...