Business Support Team Leader

Surrey County Council; Woking, Weybridge; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A local government authority is seeking a Business Team Leader in Weybridge to lead a Social Care administration team. The role offers hybrid working and a starting salary of £36,873 per annum. Responsibilities include managing and mentoring team members, handling workload distribution, and engaging with stakeholders to improve service delivery. Ideal candidates will have leadership experience and strong administrative skills. This position is crucial in supporting the council's mission to improve outcomes for children and families.

Benefits

26 days' holiday increasing with service

Generous pension scheme

Employee Assistance Programme

Wellbeing and lifestyle discounts

Opportunities for professional development

Qualifications

• Experience of leading, coordinating and developing a team.
• Strong IT skills and Microsoft Office proficiency.
• Excellent communication and interpersonal skills.
• Confident, organised and proactive approach to work.
• Experience of working with highly confidential information.

Responsibilities

• Lead and mentor a team of Administrators.
• Manage workload and task distribution.
• Coordinate communication across the team.
• Support strategic planning and service delivery.
• Engage stakeholders and manage relationships.

Skills

Leadership experience

High-level administrative skills

Microsoft Office proficiency

Communication skills

Organised and proactive

Job description

Description

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

This role has a starting salary of £36,873 per annum, based on a 36 hour working week.

We are excited to be hiring a new Business Team Leader to join our fantastic team based in Weybridge.

The role is open to hybrid working and as a team we split our time between collaborating with colleagues in the office for 2 days per week, and working from home. Although the office base is Dakota in Weybridge, this position manages a team across both Dakota & Victoria Gate in Woking, where you will work once every two weeks.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the Role

If you're looking for a new challengewithin a fast-paced Social Care administration team,and you love learning new skills,we want to hear from you!

As a Business Team Lead, you will line manage, mentor, and develop a team of Administrators to deliver a high-quality and efficient administration service that contributes to our overarching goal: improving outcomes for children. You will play a key role in driving ongoing process improvements that strengthen the administration service and increase customer satisfaction. As a Team Lead, you will help build an inclusive, collaborative, and ambitious team culture that reflects Surrey's behaviours.

This is a key role where your commitment can make a real impact. Your main responsibilities will include:

• Day-to-day leadership, line management, and mentoring of both new and existing team members
• Workload management and task distribution
• Acting as a central point of coordination and communication across the team and wider service
• Supporting strategic planning, innovation, and service delivery
• Stakeholder management and engagement, including Service Managers and Assistant Directors

This is a dynamic and rewarding role where you'll play a key part in bringing together newly restructured teams through integration and cross-training. You'll lead efforts to streamline processes and champion the use of Co-pilot to drive greater efficiency.

At the heart of everything we do is a commitment to improving outcomes for children and families by supporting our front-line teams — ensuring no one is left behind.

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours.

• Experience of leading, co-ordinating and developing a team
• High level administrative and analytical skills, including strong IT skills and Microsoft Office proficiency
• Excellent communication and interpersonal skills with the ability to build key relationships
• A confident, organised and proactive approach to your work with ability to meet, sometimes pressurised, deadlines
• Experience of working with highly confidential information in a customer-focused environment

To apply, we request that you submit a CV and you will be asked the following 3 questions:

• How would you describe your leadership style and how do you use this to encourage a positive and productive working environment?
• Please give an example of when you have implemented a change without management supervision. Please describe the change you implemented, your role within the process and the outcome achieved.
• Interacting with stakeholders is a large part of the role. Please tell us about your experience of stakeholder engagement and interaction.

Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey.

The job advert closes at 23:59 on 09.10.2025 with interviews to follow in early October.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Catrina Olward via e-mail at [e-mail] .

We look forward to receiving your application, please click on the apply online button below to submit.

A basic DBS 'Disclosure and Barring Service' check for regulated activity will be required for this role.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to new unitary councils in April 2027. Your role will transfer with current terms and conditions to one of these new councils, supporting local devolution and greater powers for our communities.

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.