Business Support Team Leader

Torbay and South Devon NHS Foundation Trust; Exeter; On-site; GBP 80,000 - 100,000; Full time

Job summary

A reputable healthcare organization in Exeter is seeking a full-time Business Support Team Leader. The successful candidate will manage a team, handle essential administrative functions such as call handling, mailbox management, and referral processing. A proactive and organized individual will thrive in this role, contributing to a supportive team environment within the Single Point of Access. This position offers potential career development and a vibrant working atmosphere.

Benefits

Carer-friendly employer policy

Flexible working opportunities

Support and discounts for caregivers

Qualifications

• Experience in managing a team and handling HR issues like performance and appraisals.
• Ability to manage call handling, mailbox management, and data entry effectively.
• Strong communication skills for overseeing team responsibilities.

Responsibilities

• Oversee day-to-day line management of up to eight direct reports.
• Manage workload, performance, absence, annual leave, and appraisals.
• Support SPA administrative functions including data validation.

Skills

Proactive

Organizational skills

Management skills

Job description

Overview

We have an exciting opportunity for a full time, office based Business Support Team Leader to join our friendly team working within the Single Point of Access (SPA) Team in Exeter. Children and Family Health Devon (CFHD) is the place to be! We have developed an innovative, integrated model of children's community services and are looking to appoint enthusiastic individuals within the business support function. You will be joining a strong, enthusiastic and supportive group of professionals who will be your peers and colleagues - this provides a real sense of professional collaboration at work that will be an asset to your daily work, your career development and your support network.

Important Information Regarding Service Changes

We are currently entering into a formal consultation process to move all Children and Family Health Devon (CFHD) staff to a single provider. As part of this process, staff currently employed by Torbay and South Devon NHS Foundation Trust will transfer to Devon Partnership NHS Trust on 1 April 2026. Please note that this may result in some differences in recruitment documentation and processes during this transition period.

Responsibilities

We are looking for a proactive and organised individual to play a key role within our Single Point of Access, overseeing a range of essential administrative functions - including call handling, mailbox management, referral processing and accurate data entry.

• Day-to-day line management of a team of up to eight direct reports
• Dealing with all management issues such as workload, performance, absence, annual leave, appraisals and all other HR issues which may arise
• Oversight of team responsibilities which include data entry, referral management, call handling, generic mailbox management
• Support the SPA administrative duty function, which includes data validation

Enjoy Working With Us

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

Carer‑Friendly Employer

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a “Staff Carers” policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

• We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
• Please read the job description carefully and tailor your application to reflect the requirements of the role.
• Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
• Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
• It is your responsibility to ensure the timely receipt of appropriate references.
• The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.

Closing Statement

In this role, you'll provide day-to-day line management for up to six team members while also managing your own administrative workload. If you enjoy leading others, staying organised and keeping operations running smoothly, we'd love to hear from you.