Business Support Officer (PA to Social Worker)

We Manage Jobs(WMJobs); Leek; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local governmental organization in Leek seeks a Business Support Officer to provide high-level administrative support to Social Workers. The role involves maintaining children's records, supporting practitioners with IT systems, and processing financial transactions. Ideal candidates should have GCSEs in English and Maths, NVQ 3 in Business Administration, and experience with Microsoft Office 365. This full-time position includes a mix of office and home working, depending on service needs.

Qualifications

• GCSE English and Maths required.
• NVQ 3 in Business Administration necessary.
• Experience with Microsoft Office 365 is required.

Responsibilities

• Provide administrative support to practitioners.
• Maintain children's electronic records accurately.
• Process financial transactions following regulations.

Skills

IT skills

Organizational skills

Communication

Education

GCSE English and Maths

NVQ 3 in Business Administration

IT Qualification (ICDL Advanced (L3) or equivalent)

Tools

Microsoft Office 365

Client Information System

PowerBI

Job description

Business Support Officer (PA to Social Worker)

We have an opportunity for a Business Support Officer (PA to Social Worker), working within Corporate Operations, Business and Executive Support, Moorlands District Children and Families at the Leek Area Service Office.

This is a full‑time permanent position. We are looking for someone to provide a high level of Fishing support administration to support social work practitioners teams.

The hours of work are Monday‑Thursday 8:30 am‑5:00 pm and Friday 8:30 am‑4:30 pm.

You will be predominantly office based, although some home working is arranged on a rota basis depending on the demands of the service.

Main Responsibilities

• Provide a high level of administrative support to Practitioners, as part of the Business Support Team, consistent with Directorate Standards and to improve and maintain information data on the Client Information System.
• Be responsible for maintenance of children’s electronic records, creating and recording referrals, actioning step‑up/step‑down requests, transfer and closure of cases accurately inputting information into our Client Information System to ensure the district meets its relevant ดัง.
• Data cleanse and audit records to ensure accurate and complete records for performance management.
• Co‑ordinate the administrative requirements following a child’s entry into the care of Staffordshire County Council.
• Support Practitioners in the use of PowerBI.
• Provide on‑the‑job IT training and support to Practitioners in all areas of our IT systems.
• Produce high‑quality word‑processed documents.
• Be responsible for the servicing of statutory meetings including sending out invitations, attendance and minute taking and the production and distribution of records to agreed timescales.
• Process day‑to‑day financial transactions within the office in accordance with financial regulations.

The Ideal Candidate

• GCSE English and Maths
• IT Qualification (ICDL Advanced (L3) or equivalent)
• NVQ 3 in Business Administration
• Experience of using Microsoft Office 365 and computer‑based information systems in an office environment
• The ability to work independently, with minimal supervision.

If you cittur this role, please contact Tracy Egan, Business Support Team Leader at [e-mail].

Our Recruitment Process

We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

Equal Opportunities and EEO Statement

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities.

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

As part of our commitment as a Disability Confident employer and a Gold Award Armed Forces employer and our commitment to supporting care leavers, we offer a guaranteed interview as long as your application meets the minimum criteria for the post.