Business Support Officer

Lynx Employment Services Ltd; Metropolitan Borough of Solihull; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading employment service provider in Solihull seeks an Administrative Support professional to assist social work staff. This role includes diary management, data management, and correspondence handling. Candidates should have extensive experience in office administration and proficiency in Microsoft Office tools. The position offers a hybrid working model, requiring initial in-office training followed by flexibility in working arrangements.

Qualifications

• Significant experience in office administration.
• Experience in creating and maintaining information management systems.
• Ability to work under pressure and to tight deadlines.

Responsibilities

• Provide full administrative and financial support to the service.
• Track and maintain key information and performance data.
• Support social workers with diary management and coordinating meetings.
• Act as a key point of contact for all incoming enquiries.
• Manage incoming correspondence in line with corporate standards.
• Maintain extensive filing and record-keeping systems.

Skills

Strong oral and written communication skills

Excellent interpersonal and relationship-building skills

Problem-solving and negotiation abilities

Ability to work independently and collaboratively

Strong organisational skills

Accuracy and attention to detail

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Rate: PAYE: £13.90 per hour

Contract Duration: ASAP - 27 February 2026 - the right candidate may become permanent

Working Arrangement: Hybrid (initial training in-office; thereafter 2-3 days per week in office)

Job Description

The role is to provide general administrative support to social work professionals, enabling them to focus on their core responsibilities of supporting children, young people, and families.

Key Responsibilities

• Provide full administrative and financial support to the service.
• Track and maintain key information and performance data, ensuring data quality and accuracy.
• Support social workers with diary management, arranging venues, and coordinating meetings.
• Act as a key point of contact for all incoming enquiries, building relationships with young people, carers, families, and professionals, handling matters with sensitivity and discretion.
• Effectively use IT equipment and systems, including electronic client record systems, ensuring all data is entered accurately.
• Manage incoming correspondence in line with corporate standards.
• Take accurate minutes at large or complex meetings, transcribe and circulate within agreed timescales.
• Maintain extensive filing and record‑keeping systems, prepare legal files, photocopy confidential materials, and assist in the preparation of case records in line with Access to Records Policy.
• Provide supervision and training to other colleagues as appropriate.
• Undertake any other duties relevant to achieving the objectives of the post or Directorate, commensurate with grade and ability.

Essential Experience

• Significant experience in office administration.
• Proficient in Microsoft Office (Word, Excel, Outlook or equivalent).
• Experience in creating and maintaining information management systems for performance and data analysis.
• Proven ability to work under pressure and to tight deadlines.
• Experience in minute taking (some required for this role, though not the main responsibility).
• Experience in data management and data quality improvement.

Skills and Competencies

• Strong oral and written communication skills.
• Excellent interpersonal and relationship‑building skills.
• Demonstrated problem‑solving and negotiation abilities.
• Able to work independently and collaboratively within a team.
• Strong organisational skills – able to prioritise and manage a flexible workload.
• Accuracy and attention to detail in all tasks.

Additional Information

• Current focus of the role is data management and system improvement.
• Each team comprises around 10 staff members across three teams.
• The Business Support Team consists of 6 members.

Interviews will be conducted via Microsoft Teams when the manager's availability permits.