Business Support Manager

Experis; Reading; On-site; GBP 80,000 - 100,000; Part time

Job summary

A global pharmaceutical and biotechnology company is seeking a Business Support Manager for a 6-month contract in Reading. This role focuses on supporting global clinical operations, including study start-up and clinical trial management. The ideal candidate will exhibit strong project management skills, understand global operations, and communicate effectively in English. The position fosters collaboration in a dynamic, multi-cultural environment and offers attractive daily compensation of £510 via Umbrella contract.

Qualifications

• Strong project management skills are essential.
• Must understand global clinical operations processes.
• Ability to adapt to changing business needs is required.

Responsibilities

• Participate in cross-functional global project teams.
• Develop expert knowledge of relevant applications.
• Conduct User Acceptance Testing (UAT) and system validation.

Skills

Project management

Understanding of global clinical operations processes

Flexibility to adapt

Technical and analytical skills

Collaboration in multi-cultural organizations

Leadership in cross-functional projects

Written and verbal English communication

Tools

Veeva Vault Clinical

Job description

Business Support Manager

Reading

6-month contract

£510.00 per day Umbrella

Description

Our client is a Global Pharmacutical and biotechnology company and they are seeking a Business Support Manager to join our global clinical operations team. This role will focus on enabling efficient study start-up, monitoring, clinical trial management, and electronic Trial Master File activities, ensuring maximum end-user and external customer satisfaction.

Key Responsibilities

• Participate in cross-functional global project teams, providing expertise and compiling user requirements for system development.
• Develop expert knowledge of relevant applications and advise on optimal utilization.
• Recommend business rules and system policies/procedures.
• Coordinate and perform administration tasks for key tools.
• Conduct User Acceptance Testing (UAT) and system validation.
• Manage quality checks and housekeeping activities.
• Develop system training and support events.
• Collaborate with process experts to define feature roadmaps.
• Analyse reporting options to support operational plan compliance.
• Troubleshoot escalated system issues.
• Identify opportunities for application improvements.

Key Skills

• Strong project management capabilities.
• Broad understanding of global clinical operations processes and ability to translate these into integrated IT solutions.
• Flexibility to adapt to changing business needs and priorities.
• Effective technical and analytical skills to propose innovative solutions.
• Ability to collaborate within a multi-cultural, global, matrix organization.
• Leadership in cross-functional projects with global impact.
• Strong written and verbal English communication skills.

Desired Skills

• Knowledge of Veeva Vault Clinical.