Business Support Executive

Smart PA; City of Edinburgh; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading administrative support firm in Edinburgh is seeking a Business Support Executive to deliver tailored administrative solutions. The role involves managing key tasks related to client needs, collaborating with teams, and optimizing processes. Candidates should be proficient in MS Office and possess strong time management skills, thriving in a dynamic environment. This offers a competitive salary with hybrid work, bonuses, and 33 days holiday.

Benefits

Competitive Salaries

Yearly Bonuses

Flexitime Initiative

33 Days Holiday

Qualifications

• Proficiency in MS Office, especially Outlook, Word, and Excel.
• Ability to meet tight deadlines and manage competing priorities.
• Experience in project delivery and administrative tasks.

Responsibilities

• Collaborate with stakeholders to support operational tasks.
• Manage diary, scheduling, and email correspondence.
• Identify inefficiencies and recommend improvements.

Skills

MS Office Proficiency

Time Management

Creativity

Positivity

Tools

CRM Platforms

Job description

Business Support Executive

Unleash your potential and join the team redefining the future of administration!

We’re SmartPA, a company that transforms administrative and PA services through innovative thinking, cutting-edge technology, and an unrelenting pursuit of excellence.

Our mission is simple yet bold: to redefine administrative and PA services. Trusted by global leaders in industries like tech, automotive, and retail, we’re the engine behind smarter, more efficient operations.

With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimized administrative organisation in the world.

Key Responsibilities and Skills

The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to clients daily.

In the role of Business Support Executive, you’ll play a pivotal role in providing bespoke solutions for a key client account. You’ll tackle real challenges, establish meaningful relationships, and make a tangible difference to client success.

Here’s what your day-to-day will look like:

• Collaborate with our agile pod structure, supporting a range of stakeholders with varied operational tasks and deadlines.
• Contribute fresh, creative ideas to optimize processes, streamline workflows, and enhance service delivery.
• Partner with your team to ensure seamless, high-quality service and exceed client expectations across diverse accounts.

Manage Key Tasks with Excellence

• Complete tasks such as diary management, scheduling, and handling email correspondence with precision and professionalism, keeping everything on track for your client.
• Prepare, format, and edit documents to meet the highest standards, ensuring consistency and quality in every deliverable.
• Perform accurate data entry and reporting, ensuring all insights are actionable and timely.

Support Business Growth

• Identify inefficiencies, proactively recommend improvements, and assist in process changes, updates, and new best practices.
• Assist in streamlining, automating repetitive tasks, and embedding these improvements across client operations.

Build Relationships

• Act as a trusted partner to your client, anticipating needs and consistently exceeding expectations.
• Represent SmartPA’s values with authenticity, serving as a positive brand ambassador in every interaction.
• Collaborate across teams to ensure consistent quality and excellence in all deliverables, and to provide cover and support within the pod structure.

Stay Adaptable

• Approach new challenges with a solution-driven mindset, thriving in a fast-paced, ever-changing environment.

Experience

We’re looking for someone who:

• Thrives in a dynamic, entrepreneurial environment where no two days are the same.
• Is passionate about redefining what it means to deliver world-class PA and admin support.
• Can manage their own time and workload effectively, delivering results with confidence.
• Brings enthusiasm, creativity, and positivity to their work.

• Enjoys contributing ideas to improve processes and drive business growth.

What You’ll Need

Your experience is key, but your attitude is what sets you apart.

Essential:

• Proficiency in MS Office (especially Outlook, Word, and Excel).
• Proven ability to meet tight deadlines and juggle competing priorities.
• Experience in project delivery and administrative tasks.

Desirable:

• Familiarity with CRM platforms and booking systems.
• Background in office management, account management, or similar.
• Experience in diary management, document formatting, and data handling and entry.

Salary

£25,000 - £35,000

What's in it for you?

At SmartPA, we believe in rewarding talent and supporting your growth:

• Competitive Salaries
• Yearly Bonuses: based on company, department, and individual performance.
• Hybrid Work: 1 day at home per week.
• Flexitime Initiative: Work when you’re most productive (core hours: 10:00–16:30).
• 33 Days Holiday Because rest fuels greatness.