Business Support Assistant

NHS; Sunderland; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare organization in the United Kingdom is seeking an enthusiastic Assistant Administrator to support their All Age Continuing Care Service. The role involves providing administrative support, communicating with patients and families, and maintaining accurate records. Ideal candidates will have a good standard of education, be working towards an NVQ level 3 in Business Administration, and have experience in a healthcare administrative environment. The position offers a salary of £24,937 to £26,598 pro rata per annum.

Qualifications

• A good standard of secondary education to GCSE level or equivalent incl. mathematics and English.
• Working towards NVQ level 3 Business Administration qualification or equivalent qualification/experience.
• Experience of working in an NHS or healthcare administrative environment.

Responsibilities

• Provide administrative support for CHC/FNC referrals and processes.
• Communicate with patients, families, and external partners.
• Maintain accurate records and provide cross-cover across admin functions as needed.

Skills

Administrative support

Communication skills

Record keeping

Minute/note taking

Education

GCSE or equivalent

Working towards NVQ level 3 Business Administration

ECDL

Job description

Are you passionate about health and social care and looking for a flexible role with room to grow? Join our dedicated team at NENC ICB and help make a real difference in our communities.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

We are looking for enthusiastic and motivated Assistant Administrators to support our All Age Continuing Care Service. These roles are key to delivering our statutory responsibilities for NHS Continuing Healthcare (CHC) and Funded Nursing Care (FNC).

About us

Our Integrated Care Board (ICB) is the largest in the country.

The ICB is responsible for ensuring that high quality and safe health services are accessible to all of our communities. It has a wide range of functions, including; promoting integration of health and care services, improving peoples health and well-being, reducing health inequalities.

With a £6.6 billion budget and a workforce of 170,000 people across the North East and North Cumbria. As well as strategic functions, ICB staff also work at place level with local health and wellbeing boards in each of our 14 local authority areas. These teams also work alongside our 67 primary care networks which are groups of local GP practices, social care teams and other community- based area providers.

The ICB works with our Provider Collaborative too, this includes the 11 NHS Foundation Trusts in the region, to deliver our shared priorities.

Job responsibilities

What Youll Do

• Provide administrative support for CHC/FNC referrals and processes
• Communicate with patients, families, and external partners (by phone and face-to-face)
• Handle enquiries and direct them appropriately
• Maintain accurate records and provide cross-cover across admin functions as needed

Person Specification

Qualifications

• A good standard of secondary education to GCSE level or equivalent incl. mathematics and English
• Working towards NVQ level 3 Business Administration qualification or equivalent qualification/experience.
• ECDL

Experience

• Minute/note taking experience.
• Experience of working in an NHS or healthcare administrative environment
• Formal minute taking experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearpro rata per annum