Business Support Assistant

ESPO Trading Limited; England; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A public sector organisation in the UK is seeking a Business Support Assistant to join their Children and Family Services. The position involves providing essential administrative support, handling calls, processing referrals, and maintaining records in a hybrid working environment. The ideal candidate will hold relevant qualifications and have strong computer and communication skills. This role offers a competitive salary and excellent benefits, including a Local Government Pension Scheme and opportunities for career progression.

Benefits

Guaranteed contracted hours

Excellent Local Government Pension Scheme

Generous annual leave entitlement

Access to staff wellbeing and counselling service

Employee discount scheme

Qualifications

• Have recognised Academic Qualifications e.g. GCSE, A Levels, Vocational Qualifications.
• Good computer skills, including MS Word, Excel.
• Evidence of establishing and maintaining admin systems.
• Good level of verbal and written communication skills.
• Full understanding of confidentiality.
• Ability to produce accurate work to deadlines.
• Effective team member.

Responsibilities

• Provide administrative support to the Children's and Family Services.
• Handle telephone calls and liaise with various teams.
• Process referrals from agencies related to admin tasks.
• Maintain file management (paper and electronic).
• Enter data accurately on computer systems.

Skills

Good computer skills (MS Word, Excel)

Verbal and written communication skills

Understanding of confidentiality

Ability to work as part of a team

Experience with admin systems

Education

GCSE, A Levels or NVQ2 in Business Administration

Job description

Organisation

Leicestershire County Council

Work Location

County Hall / Remote Working

Worker Category

Hybrid Worker

Salary

£25,191 - £25,590 per annum (pro rata for part-time)

Working Hours

37 hours per week

Contract Type

Permanent

Closing Date

22nd December 2025

Interview Date

W/C 5th January 2026

About the Role

An opportunity has arisen for a well‑organised and resilient individual to join the Children and Family Services as a Business Support Assistant.

This role is part of the wider Business Support Service and as such an important part of this role is to provide back‑up to colleagues across other areas and to assist in handling urgent work on a day‑to‑day basis.

To deal with incoming and outgoing telephone calls and liaise with teams, other officers of the authority, partner agencies, clients, Commissioning staff, providers etc. and to facilitate the greeting of visitors, all necessary to the efficient functioning of the Service.

To process referrals from internal/external agencies that are linked to current administration processes of data inputting within the service areas.

To work as part of a team in the provision of administrative work within the support service area. To undertake general office duties e.g. file management (paper and electronic) photocopying, maintenance of office equipment, collating and disseminating identified materials.

To monitor generic inboxes to ensure that any tasks requested are completed as appropriate and within timescales.

To type up minutes from recorded confidential meetings within Statutory Timescales together with typing up reports. To distribute and upload the records to the in‑house database. To type and distribute letters via secure email, as per instructions.

To process (open, stamp, distribute) incoming/outgoing post to ensure secure despatch of correspondence and that appropriate action is undertaken to record, track, progress and prioritise.

Under instruction, to accurately enter data onto a range of computer‑based systems to support the requirements of the service. To upload information to our in‑house database in an accurate and timely manner.

About You

To apply for this post you must:

• Have recognised Academic Qualifications e.g. “GCSE”, “A” Levels, Vocational Quals, Professional/Further Education Quals in relevant area. NVQ2 in Business Administration or equivalent. Or an equivalent level of relevant experience.
• Have good computer skills, including MS Word, Excel, with the ability to use spreadsheets.
• Be able to give evidence of establishing and maintaining manual and electronic admin systems.
• Be able to evidence a good level of verbal and written communication skills.
• Be able to have a full understanding of the need to maintain confidentiality.
• Be able to produce accurate work to deadlines.
• Be able to work effectively as a member of a team.

We also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

What we offer

• Guaranteed contracted hours.
• Opportunities to progress within a large public sector organisation.
• Excellent Local Government Pension Scheme.
• Generous annual leave entitlement.
• Access to staff wellbeing and counselling service.
• Access to an employee discount scheme, providing a whole host of retail discount including your supermarket weekly shop and gym membership!
• Work for an organisation which 95% of our staff say is a good employer.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term‑time working, part‑time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Antoine Willie – Business Manager, Operations

Telephone: [phone]

To contact me by email, please click here.

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ Plus communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the “About You” section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the “About You” section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.