Business Support Assistant

HSBC; City of Edinburgh; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global banking and financial services organization is seeking a Business Support Assistant based in Edinburgh. This hybrid role involves providing high-quality administrative support to senior leadership, managing emails, diaries, and business travel. Successful candidates will have prior experience as a Personal/Executive Assistant, strong communication skills, and the ability to manage competing priorities effectively. This position also offers benefits like private healthcare and a contributory pension scheme.

Benefits

Private healthcare for all UK-based employees

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Prior experience in a senior Personal/Executive Assistant or Business Support role is essential.
• Excellent stakeholder management skills are required.
• Ability to work collaboratively with peers.

Responsibilities

• Provide high quality email, diary, and business travel management.
• Anticipate workload and ensure support with meeting briefings and agendas.
• Handle confidential and sensitive matters professionally.

Skills

Word skills

Excel skills

Outlook skills

PowerPoint skills

Verbal communication skills

Written communication skills

Stakeholder management

Self-motivation

Job description

Overview

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking an experienced individual to join this team in the role of Business Support Assistant.

The successful candidate will provide comprehensive secretarial and administrative support to senior members of the Client Connectivity and Client Service regional leadership teams (including divisional heads) in Europe.

In this role, you will:

• Provide high quality email, diary and business travel management.
• Anticipate workload and ensure support, including provision of meeting briefings, supporting materials and agendas are made available.
• Display a high level of integrity, handling confidential and sensitive matters in a professional manner.
• Support with team administration and help drive ongoing deliverables that form part of the Business Management remit, which include:
  • Governance and administration of business systems & processes
  • Client Management Secretariat i.e. Leadership meetings, Client Management hosted forums, communications and reporting
• Work closely with senior business stakeholders within Client Management (i.e. Service, Implementation, Integration) to support both tactical and strategic business priorities.
• Prioritise responsibilities and manage expectations, particularly against competing demands from different stakeholders.
• Maintain constructive working relationships with stakeholders within and beyond your immediate team.

To be successful in this role you should meet the following requirements:

• Prior experience in a senior Personal/Executive Assistant or Business Support role is essential
• Strong Word, Excel, Outlook and PowerPoint skills are essential
• Excellent verbal and written communications skills
• Excellent stakeholder management skills, including the ability to work confidently and effectively with senior executives
• Ability to work on own initiative and a team player who can work collaboratively with peers
• Self‑motivated with the ability to work under own initiative and with minimum supervision, and able to work in a multi‑tasking environment and manage priorities effectively

This is a hybrid role based in Edinburgh.

*Please note: This role is based in Edinburgh. The successful applicant will be required to spend part of their working week at this location or out visiting clients. Hybrid working is available, but the role holder will need to live within a commutable distance of the aforementioned office.

Benefits

• Private healthcare for all UK‑based employees
• Enhanced maternity and adoption pay and support when you return to work
• A contributory pension scheme with a generous employer contribution.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [e-mail]

Telephone: [phone]