Business Support Analyst - Desford

83zero Limited; Desford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading consulting firm is seeking a Business Support Analyst to join their global Order Management Support team in Desford. This on-site role involves supporting users with SAP, Salesforce, and order management systems. The ideal candidate will have over 2 years of relevant experience in manufacturing or automotive, along with strong communication and analytical skills. Join a dynamic team where every day presents new technical challenges and opportunities for growth. Competitive hourly rate offered.

Benefits

Exposure to new digital tools and SAP modernization projects

Work on global operations affecting all CAT construction and mining products

Opportunities for learning and development

Qualifications

• 2+ years relevant industry experience in manufacturing or automotive preferred.
• Experience with SAP or CMOPS is required.
• Strong communication and analytical skills necessary.

Responsibilities

• Support global users with SAP, Salesforce, and other order management platforms.
• Manage and resolve technical/system queries and tickets.
• Translate business requirements into clear IT documentation.

Skills

Experience with orders and invoicing

SAP experience

Salesforce experience

Strong communication skills

Analytical skills

Ability to manage workload independently

Education

Bachelor's degree in Business, Supply Chain, IT, Engineering, Marketing, or similar

Tools

SAP

Salesforce

Job description

Business Support Analyst - (Desford)

12-month contract | Fully on-site | Start: 2 Jan 2026

Rate: Up to £24.50 p/h - £35.80 p/h (Depending on experience)

Join our clients global Order Management Support team and play a key role in supporting the systems that manage construction and mining equipment orders worldwide. This is a hands‑on, technical role with daily problem‑solving, global collaboration, and exposure to major digital transformation projects.

What You'll Do

• Support global users with SAP, Salesforce, MSF and other order management platforms
• Manage and resolve technical/system queries and tickets
• Translate business requirements into clear IT and process documentation
• Support testing, UAT, go-live and continuous improvement activities
• Maintain order, invoicing, and system support documentation
• Collaborate with international teams across seven countries

What You'll Need

• Experience with orders and invoicing
• System experience with SAP or CMOPS
• Salesforce experience
• 2+ years relevant industry experience (manufacturing/automotive ideal)
• Strong communication, analytical skills and ability to manage workload independently
• Bachelor's degree in Business, Supply Chain, IT, Engineering, Marketing, or similar

Why Join?

• Work on global operations affecting all CAT construction & mining products
• Exposure to new digital tools and SAP modernisation projects
• Every day brings new technical challenges and opportunities to learn