Business Service Officer

Cafcass; Croydon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A child advocacy organization in Croydon seeks a Business Service Officer to manage case progression and provide administrative support to Family Court Advisers. The role requires a relevant qualification in business administration or significant experience, along with proficiency in MS Office and clear communication skills. The organization promotes diversity and inclusivity, offering extensive wellbeing support and a hybrid work environment.

Benefits

Wellbeing support

Excellent benefits

Diverse and inclusive work environment

Qualifications

• Willingness to work towards a business qualification and/or significant experience in a similar role.
• Confident in using MS Office applications to a basic/intermediate level.
• Able to communicate clearly via email, phone, and in person.

Responsibilities

• Monitor case progression.
• Receive referrals from the Court or Cafcass Intake Team.
• Create/update/close cases within the case management system.
• Send letters and information packs to service users.
• Identify missing information and follow-up.
• Receive and handle telephone enquiries.
• Meet and greet visitors including service users.
• Provide general administrative support.

Skills

Using MS Office applications

Clear communication

Teamwork

Prioritization in fast-paced environments

Education

Relevant qualification in business administration (e.g. NVQ2)

Job description

We are recruiting for a Business Service Officer in our Croydon office.

We trust and empower colleagues to work in a hybrid way providing the resources, equipment and support so that individually and collectively we can be the voice of children and young people when the family court makes critical decisions about their futures.

Whilst this role is part of a team based from our office in Croydon your proximity to the office doesn’t always have to be a critical consideration.

We are a diverse inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues as well as excellent benefits all of which we hope encourages you to join us.

Let us tell you a bit more about the role

As a Business Services Officer you will contribute to the effective and efficient management and progression of cases providing administrative support to the local Family Court Advisers and Service Managers. Should you join us your tasks will include:

• monitoring case progression
• receiving referrals from the Court or Cafcass Intake Team
• create / update / close cases within our case management system
• sending letters and information packs to service users
• identify any missing information and follow-up as required
• receive and deal with telephone enquiries
• meet and greet visitors including service users
• general admin support

and what we’re looking for.

• A relevant qualification in business administration (e.g. NVQ2) a willingness to work towards to a qualification and/or significant experience in a similar role
• Confident and capable of using MS Office applications to a basic / intermediate level
• Clear confident communicator via email phone and in person
• Someone who thrives working in a team
• Able to prioritise work in a fast-moving environment with strict deadlines

Next steps / timelines

If and when you are ready to apply our application process is straightforward and quick to complete. You don’t need to complete your application in a single visit you can start it and come back and amend your responses / update your CV just make sure you come back before the closing date to submit.

Below we have given you an indication of a timetable we are hoping to work towards although dates are subject to change.

18 January 2026

Final Interview:

30 January 2026

We understand that starting a new role is a big decision and you may require further information before applying. You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Cafcass Careers page.

If you wish to speak with a member of the team for more specific information you can either contact Michelle Berridge at our HR Resourcing team if your query is HR related or to do with the recruitment process or Jayne Russell at if your questions relate more to the role providing your contact information and best times / methods to get hold of you.

Whilst we will always try and respond a.s.a.p. we wouldn’t want you to miss the closing date before we are able to. If this is the case we recommend you apply and as part of your application you can ask questions and this may allow us to contact you and provide you with the required information that will help you decide if you still wish to be considered.

Finally in anticipation of your application being successful you might want to read about the offer and pre-employment checks process. As part of your application you can highlight any concerns or questions about the pre-employment checks and we encourage all applicants to do so safe in the knowledge such information will not be shared with individuals involved in the selection process.

We look forward to hearing from you.

Please be advised successful applicants will be subject to a range of pre-engagement checks including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy.

Documents

Required Experience:

Unclear Seniority