Business & Resource Manager

Pertemps; West Midlands; Hybrid; GBP 49,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Business & Resource Manager in Warwickshire. This full-time position involves providing interim support during a critical period of transition, managing key business functions, and ensuring effective use of the CRM system. The ideal candidate will have a strong operational background and proven experience with CRM systems, contributing to both immediate fixes and long-term process improvements.

Qualifications

• Proven experience working with CRM or finance management systems.
• Experience delivering business process improvements and automation.
• Strong organisational skills to manage multiple tasks.

Responsibilities

• Support the management of business functions for operational delivery.
• Collaborate on strategic planning and financial strategy development.
• Troubleshoot CRM issues and assist with financial operations.

Skills

Operational background in business

Experience with CRM systems

Analytical skills

Problem-solving skills

Communication skills

Job description

Pay :

Scale O - £25ph (£48,229pa)

Contract :

3-6 month’s

Start Date :

ASAP

Location :

Warwickshire (2-3 days in the office)

Working Model :

Full -time

About the Role

Warwickshire Music is seeking an experienced Business & Resource Manager to provide interim support during a key period of operational transition. This senior role forms part of the Warwickshire Music Senior Leadership Team and plays a vital part in the effective and efficient management of all business and resource functions that underpin music education delivery across the county.

The service has implemented a new CRM system so you will work alongside the existing Business & Resource Manager to stabilise core processes, troubleshoot system functionality, and support the successful rollout and long-term optimisation of the platform.

This role is perfect for someone who can quickly understand complex systems, streamline processes, and deliver both immediate fixes and sustainable operational improvements.

Key Responsibilities

• Support the end-to-end management of all business and resource functions to ensure smooth operational delivery for Warwickshire Music.
• Collaborate with the Senior Leadership Team, contributing to strategic planning and supporting the development of the Service's financial strategy.
• Work with Area Leaders to support teacher payroll and timetabling processes, ensuring accuracy and stability.
• Ensure all business systems, processes, data capture and reporting functions operate efficiently and support high-quality service delivery to schools, children and families.
• Help ensure the CRM system is used to its full potential, enabling streamlined contract management, payment solutions, data automation, and effective reporting.
• Drive improvements in business processes across the service, using automation wherever possible to increase efficiency.
• Maintain consistently high standards of customer service across all business and resource functions.
• Troubleshoot CRM issues including scheduling errors, backdating problems, and workflow inconsistencies; support both short-term fixes and long-term system configuration.
• Assist with debt monitoring, financial operations, and wider business management tasks as required.

What We're Looking For

• Strong operational background in business, finance, or resource management.
• Proven experience working with CRM or finance management systems, particularly during rollouts or process improvements.
• Excellent analytical and problem-solving skills with the ability to diagnose operational issues and deliver effective solutions.
• Experience delivering business process improvements, automation, and workflow optimisation.
• Confident working at a senior level, with the ability to collaborate across teams and engage with a variety of stakeholders.
• Strong organisational and communication skills, with a commitment to delivering high-quality customer service

About us and our client

As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone’s talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person.

Warwickshire County Council are a leading Authority with offices across the County. They strive to work to their values and you can expect to be part of teams that are :

• High performing
• Collaborative
• Customer focused
• Accountable
• Trustworthy