Business Process Outsourcing Associate Director (Growth focused)

Grant Thornton; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services firm in Greater London is seeking an Associate Director in Business Process Outsourcing. This role involves driving business growth, managing client relationships and overseeing market engagement. Candidates should have a professional accounting qualification and proven sales experience. The company offers a hybrid work model and values inclusivity and flexibility in the workplace, supporting a healthy work-life balance.

Benefits

Flexible working options

Opportunities to contribute to local charities

Secondments and professional development

Qualifications

• Experience of successful sales and business development to support growth.
• Excellent communication to manage client and delivery team relationships.
• Strong commercial awareness to engage with key decision makers.

Responsibilities

• Shape strategic direction by partnering with leadership.
• Drive business growth through origination and conversion of opportunities.
• Oversee market engagement campaigns.

Skills

Sales and business development

Excellent communication

Strong commercial awareness

Organizational skills

IT skills

Education

Professional accounting qualification (ACA, ACCA, ICAS, CA or CIPFA)

Tools

CRM tools like Dynamics

Job description

Job Description

Business Process Outsourcing Associate Director (Growth focused)

Hybrid working

NEW GROUND WON’T BREAK ITSELF.

Every day our teams help people in businesses and communities to do what is right and achieve their goals. You will be part of the outsourcing function of our CFO Solutions team.

The outsourcing team serves as an extension of our clients’ finance team, supporting them in meeting their bookkeeping and compliance needs. We ensure that our clients reporting is timely and accurate and therefore forms a sound basis for clients to fulfil their tax and reporting obligations with consequent benefits for society.

A look into the role

As an Associate Director within our Business Process Outsourcing CFO solutions team, you will :

Shape strategic direction by partnering with the leadership team to deeply understand business priorities, operating models, and growth objectives.

Drive business growth through proactive origination and conversion of high-value opportunities, including developing outsourcing propositions, leading proposal strategies, and representing the firm at key external and internal forums.

Build and leverage senior networks across the wider firm to unlock cross-service opportunities and in the external market.

Establish and nurture executive-level relationships with corporates across a number of sectors to generate sustainable revenue streams.

Own key account strategies , ensuring growth plans are implemented and monitored for impact across priority clients and targets.

Oversee market engagement campaigns , working with origination teams to design outreach strategies and ensure timely, high-quality follow-up in core and emerging sub-sectors.

Act as a market ambassador , representing the firm at client, intermediary, and industry events, and ensuring post-event actions translate into tangible business opportunities.

Management responsibilities – responsibility for managing the team and ensuring correct levels of capability and capacity are maintained for client requirements. There is potential overseas travel involved in this, to develop our relationship with our GT India colleagues.

Shape thought leadership and sector positioning , generating ideas for market-leading insights, and ensuring marketing campaigns deliver ROI and reinforce brand authority.

Direct pipeline development , maintaining a robust order book and ensuring accurate forecasting aligned to growth targets.

Ensure best-in-class client materials , overseeing the creation and refresh of sector credentials, pitch templates, and case studies to support business development.

Champion digital and social presence , driving impactful sector-related content and engagement across relevant platforms.

Foster a culture of collaboration and innovation , sharing insights, best practices, and market intelligence across the BD, Markets & Clients community to maximise firmwide opportunities.

Knowing you’re right for us

Joining us as an Associate Director within our Business Process Outsourcing team, the minimum criteria you’ll need is :

Experience of successful sales and business development to support the growth of a business. Prior experience of sales of business process outsourcing solutions would be added advantage.

Excellent communication to manage both client & delivery team relationships. Our operating model involves working with global and cross-cultural teams. Having flexibility to travel to other offices (both within and outside UK) is must.

Strong commercial awareness and the ability to engage with and influence key decision makers at a senior level, to identify new business opportunities with both new prospects and existing clients

Good organisational and IT (technology + CRM tools like Dynamics) skills

A proactive, can-do attitude

It would be great if you had some of the following skills, but don’t worry if you don’t tick every box, we’ll help you develop along the way.

A professional accounting qualification (ACA, ACCA, ICAS, CA or CIPFA)

Outsourcing delivery experience

Knowing we’re right for you

Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential.

Our open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That’s why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work.

Beyond the job

Life is more than work. The things you do, and the people you’re with outside of work matter, that’s why we’re happy to look at flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance.

The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you’ll be giving back to society. It’s that drive to do the right thing that runs through our every move, grounded in our firm’s values – purposefully driven, actively curious and candid but kind.

We’re looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what’s right, for the firm, our clients, our people and themselves. It’s how it should be.