Business Process Analyst

Moat Homes Ltd; Dartford; Hybrid; GBP 49,000 - 62,000; Full time

Job summary

A leading housing association is seeking a Business Process Analyst to join their Transformation team. The ideal candidate will work in Dartford, focusing on business improvement activities and collaborating with project managers. You'll analyze processes, conduct reviews, and ensure successful project delivery. This role offers a competitive salary and supports flexible working arrangements.

Benefits

Employee benefits program

Qualifications

• Experience in the housing or real estate sector.
• Ability to conduct detailed business analysis.
• Strong communication skills for stakeholder sessions.

Responsibilities

• Document current state processes to identify inefficiencies.
• Collaborate to capture desired future state processes.
• Design and deliver process reviews to enhance efficiency.
• Conduct data analysis to support project benefits measurements.
• Support project delivery with requirement specifications.

Skills

Business analysis

Data analysis

Lean methodologies

Stakeholder engagement

Job description

Overview

Role: Business Process Analyst

Hours: 35 hours per week, Monday-Friday

Salary: £49,200 to £61,500 per annum (salary offered dependent on experience)

Contract: Permanent

We are looking for a Business Analyst professional, with experience in the housing or real estate sector. You will be joining our Transformation team!

You will spend time working independently on discrete assignments focused on business improvement activity that you will take a lead role in. In addition, you will operate under the direction of project managers within our larger transformation projects, in which you will be responsible for conducting detailed business analysis to aid the successful delivery of key projects and in driving continuous improvement across our organisational processes.

We support agile working, so you’ll be provided all IT equipment to work flexibly between your home and at our Dartford office.

To apply: Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

Who are we?

Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have released our new corporate strategy, so it’s an exciting time to join Moat! This involves being customer pioneers, investing in new and existing homes, putting safety and quality first.

We are also proud to announce that we have been awarded an accreditation for ‘The Sunday Times Best Places to Work’ 2025, based on our employee feedback.

Your key tasks

• Documenting current state processes and conducting relevant analysis to identify inefficiencies and potential areas for improvement, in line with Moat’s business process mapping standards.
• Collaborating with colleagues by capturing desired future state processes and their associated business requirements that align with our organisational goals.
• Designing and delivering targeted process reviews using lean methodologies to streamline processes, reduce waste, and enhance operational efficiency.
• Conducting thorough data analysis to identify trends, root causes of issues, and support future state requirements and project benefits measurements.
• Developing engaging stakeholder sessions to gather requirements, communicate findings, and facilitate the implementation of process improvements.
• Supporting project delivery via creation of business process requirement specifications and use cases, User Acceptance Testing plans and test scripts to ensure solutions meet defined requirements and are aligned with business needs.
• Working collaboratively with technical resources including Data Analysts, CRM Analysts, and Technical Business Analysts to feed business requirements into technical specifications.
• For more information and full entry requirements, please see here the full job description: Business Process Analyst.pdf

In return, you will receive

A range of benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

Want to know more about Moat?

Check out our social media feeds!

• LinkedIn: @moathomes
• Instagram: @moathomes

Interested in applying? We want to hear from you!

If interested, please apply by 11pm on Wednesday 8th October 2025. Interviews will be taking place on 15th and 16th October 2025. We encourage you to apply early, as we may close the advert before this date if we receive good interest. We’re looking forward to reading your application!

Please note that we are unable to offer sponsorship at this time.

If you require any reasonable adjustments to the recruitment process, please contact [e-mail]