Business Practitioner Apprentice

Northumbria Healthcare NHS Foundation Trust; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading NHS healthcare provider in Greater London invites applications for a Customer Service Practitioner Apprenticeship. This 15-month program offers the chance to gain a nationally accredited qualification while earning. Candidates should have strong communication skills and a willingness to learn. Responsibilities include assisting the customer service team, working face-to-face with customers, and preparing for future roles in the sector. An excellent opportunity to grow within one of the best performing NHS organizations in England.

Benefits

Earn a salary while studying

Paid annual leave

Comprehensive mandatory training

NHS discounts

Qualifications

• Enthusiastic individuals with a professional attitude are encouraged to apply.
• Candidates must exhibit excellent communication skills.
• Willingness to work as a team member and demonstrate motivation is essential.

Responsibilities

• Gain relevant work-based learning within a Business Administration environment.
• Support and assist in delivering excellent customer service.
• Prepare to gain a Level 2 Customer Service Practitioner Apprenticeship.

Skills

Excellent communication skills

Positive work ethic

Teamwork

Willingness to learn

Education

Minimum required education

Job description

Vacancy at Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust.

Exciting opportunities have arisen for NHS Business Service Practitioner Apprenticeships at Northumbria Healthcare NHS Foundation Trust. These posts are available to anyone who is interested in working within an NHS healthcare environment while completing a Level 2 Apprenticeship qualification in Customer Service (15 months).

Staff new to the Trust will be employed on an apprentice contract so that they have an opportunity to ‘earn while they learn’.

Our apprenticeships offer:

• Earn a salary while studying
• Gain job‑specific skills
• Study towards a related qualification including literacy and numeracy (if required)
• Have regular pastoral support and personal development reviews
• Are employed on a 15‑month training contract
• Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts

We are an equal opportunity employer and welcome applications from all backgrounds.

Please ensure all relevant qualifications relating to customer service are included within your application. Failure to do so, in the event of a successful interview, may result in the offer being withdrawn.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

An Apprenticeship Education Programme is an integrated work‑based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.

We are looking for enthusiastic people with a professional attitude, excellent communication skills, a positive work ethic and good interpersonal skills. You will require willingness to work as a team, demonstrate motivation, be willing to learn and have the minimum required education.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state‑of‑the‑art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost‑effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare – this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.

Responsibilities:

• Gain relevant work‑based learning within a Business Administration environment to provide a high quality service to internal and external customers.
• Support and assist in the provision of a customer service role and administration service to the designated department/ward team. This includes developing excellent customer service skills, behaviours and service knowledge when delivering to your customers. Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face‑to‑face.
• Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship.
• At the end of the Apprenticeship be “work‑ready” for a customer service role.

This advert closes on Sunday 4 Jan 2026.