Business Operations Manager

Peterborough City Council; Cambridgeshire and Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local governing body in Cambridgeshire and Peterborough is hiring a Business Operations Manager to oversee company operations, drive customer service, and expand the client base. This role requires proven financial management skills and the ability to collaborate with various teams in a precision engineering environment. Competitive benefits include generous leave, a local government pension scheme, and personal development opportunities. Ideal candidates will have experience in a workshop environment and thrive in a collaborative culture.

Benefits

25 days annual leave + bank holidays

Sick pay

Local government pension scheme

Access to benefits platform

Flexible bank holiday arrangements

Development opportunities

Paid volunteering hours

Employee recognition awards

Qualifications

• Proven experience in financial management and customer relationship building.
• Ability to understand technical drawings is essential.
• Experience in precision engineering or manufacturing preferred.

Responsibilities

• Be the first point of contact for customers and drive new business.
• Ensure timely and correct pricing and billing.
• Collaborate with planners and engineers to maintain workflow.

Skills

Financial management

Sales building

Understanding technical drawings

Attention to detail

Positive attitude

Team player

Job description

Westcombe Engineering is seeking a dedicated and technically strong Business Operations Manager to play a key role in our precision engineering team. As a member of our team, you will head up the operations of the company, ensure positive customer service at all times, build our client base and grow Westcombe in a sustainable way.

In this role you will:

• Be the first point of call for customers and drive new business
• Ensure pricing is completed correctly and in a timely manner
• Liaise with customers to ensure we adhere to excellent quality standards
• All billing will be carried out in a timely manner to ensure clients receive good customer service and the company's budgets are kept up to date
• Collaborate with production planners, engineers, and quality teams to meet deadlines and maintain workflow
• Uphold safety standards, maintain clean and orderly workstations, support continuous improvement

If you have proven experience in a workshop environment and the ability to drive performance and business, you will thrive here.

A chance to make a difference by contributing to a business that delivers both quality products and social value.

Our Team

Our people are at the heart of our success. The Westcombe team includes skilled engineers, machinists, and support staff who work together to deliver high‑quality components and excellent service.

We’re proud of our collaborative, inclusive culture – a place where everyone’s contribution is valued, and where skills and experience are shared to help each other succeed. Whether on the shop floor or in the office, teamwork, communication, and pride in workmanship drive what we do every day.

What we’re looking for

• Proven experience of financial management
• Experience of building sales and ensuring quality for existing customers
• Ability to understand technical drawings
• Strong attention to detail and commitment to quality
• Positive attitude and willingness to learn and support others
• A team player who takes pride in their work
• Experience in a precision engineering or manufacturing environment is preferred, but training will be provided for the right candidate

Our Benefits

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme.

• Access to a range of benefits via our Employee Benefits Platform, including in‑store and online discounts as well as our Cycle to Work and Home & Electronics schemes
• Buy up to 10 days additional annual leave (pro‑rata)
• Access to car lease scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities including apprenticeships to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to our equality, diversity and inclusion network
• Opportunities to receive Employee Recognition Awards

Our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact [e-mail] and we will work with you to meet your needs.