Business Manager

Keats Group Practice; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A primary care practice in Greater London is seeking a Business Manager to lead strategic planning and management of operations. This full-time role involves overseeing financial elements, ensuring compliance, and working collaboratively with partners. The ideal candidate has previous NHS experience and excellent communication skills, capable of driving change and implementing strategies for improved patient care and operational efficiency. Strong leadership and strategic thinking abilities are essential.

Qualifications

• Previous NHS experience is essential.
• Ability to drive and deliver change effectively.
• Experience in primary care management is desirable.

Responsibilities

• Oversee the management of the practice to optimize efficiency.
• Manage financial elements, including budgets and payroll.
• Support the Operations Manager in maintaining practice compliance.

Skills

Strategic management

Compliance management

Human resources

Project management

Financial planning

Income generation

Excellent communication

Problem-solving

Education

Degree level or equivalent

Tools

EMIS

Job description

Anexciting opportunity has arisen for the role of Business Manager at Keats GroupPractice. The list size is approximately 13,500 patients. This is a full-timerole with the opportunity to work over 4/5 days. The post is for 37.5 hours perweek.

Thepartners are forward-thinking and looking for an exceptional leader with strongbusiness management skills, particularly in strategic management, compliancemanagement, human resources HR, project management, public relations, financialplanning, income generation and budgeting.

The successful candidate will need to be able to work collaboratively with theoperations manager and the partners, as a group and individually, to developand implement strategies.

Weare looking for a confident and resilient individual with excellentcommunication skills. It is essential that the new manager can ensure that thepractice continues to run smoothly, exploring opportunities for collaborativeworking and income generation.

Weare open to change and looking to develop future systems and services, inaddition to those already offered that support excellent patient care andcontinued financial viability.

PreviousNHS experience is essential; primary care management experience is desirable.Those without primary care experience will need to demonstrate transferableknowledge and skills.

Formore information, including arranging a practice visit, please contact or emailto [e-mail]

Main duties of the job

Main duties of the job

Thepartners are looking for an excellent team player and motivator, working withthe partners and the wider practice team, including the Operations Manager.They will also work collaboratively with the Primary Care Network (PCN),exploring additional opportunities.

Thefocus will be on future stability and managing growth and they will haveawareness and manage the current opportunities and threats for health serviceproviders. The practice and partnership are open to change and looking todevelop future systems that support excellent patient care.

About us

About us

Thepractice is a member of North Camden (PCN) which comprises of five practices.Their aims include providing high quality patient centred healthcare andworking with local partners to ensure sustainability for local health servicesfor the future. The practice is also a training practice.

Thehealth and wellbeing of staff and patients is always the main priority, and thepartnership is continuously looking at ways of improving both the patient careprovided and staff morale.

Thepractice is an experienced training practice and provides training anddevelopment for medical students, doctors at all stages of their training andother allied health professionals.

Theteam includes 6 salaried GPs, a comprehensive nursing team, practice nurses andhealth care assistants. The practice also benefits from close working withother allied health professionals including clinical pharmacists,musculoskeletal practitioners, an occupational therapist, mental health supportworkers and social prescribers. In addition, the practice has an experiencedand skilled reception and administration team.

First stage interviews will be held on the 11th & 12th February 2026

Job responsibilities

Job purpose

The focus of the role is strategic planning and future proofing, which will include overseeing the management of the practice, optimising efficiency, and financial performance. Ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

Through innovative ways of working, and along with the Management Team promote, continuous improvement, confidentiality, service delivery, learning and development, profitability and ensure the practice complies with all statutory (including CQC) regulations. Also explore all opportunities for collaborative working including engagement with the PCN and ICB.

Primary responsibilities

The following are the core responsibilities of the Business Manager. There may be, on occasion, a requirement to carry out other tasks. This will depend on factors such as workload and staffing levels.

The Business Manager is responsible for:

• Supporting the Clinical Rota Manager & Operations Manager in the functional management of clinical and administrative staff.
• Maintaining and ensuring compliance with HR legislation
• Reviewing staffing levels in line with the practice joint working policy where required.
• Oversight of the financial elements of the practice, including budgets, bank accounts, petty cash, payroll, payments, and receipts. This also includes Primary Care Network (PCN) income and expenditure, ensuring financial and contractual scrutiny is given on all transactions and activity. This will be to support the finance manager
• Ensuring the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners implementing these opportunities where appropriate which may include streamlining processes over both sites.
• Briefing partners, when required, on all financial and strategic matters, including forecasting and future sustainability.
• Supporting and having oversight of QoF (Quality and Outcomes) targets, Enhanced Services and all other quality incentive schemes signed up to by the practice.
• PCN working with the practices clinical lead/director and PCN Manager to ensure that the practice team are kept up to date on PCN activities, future and recruitment opportunities. Attend PCN meetings and briefing the partnership when required
• Supporting the Operations Manager ensuring the building it is fit for purpose and in line with NHS estates policy and is utilised effectively for delivering clinical care and support functions. Supporting the management of the estates and facilities, including health and safety aspects such as risk assessments and mandatory training
• Identify, coordinate, and support key projects within the practice, including delivery of a six-month review plan. This may involve PCN development, ongoing practice development, planning activities, risk assessments, and staffing reviews
• Coordinating the compilation and review of practice reports, including the practice development plan (PDP), business development plan, and business continuity plan. Exploring examples of good practice to influence the planning of the practices priorities which may include writing business cases and service level agreements
• Ensuring ongoing practice CQC compliance. Managing the process by which the practice maintains registration under the CQC. Working with the team and partners in preparation for CQC inspections
• Developing and coordinating an effective communication strategy (internal and external)
• Ensuring the practice maintains compliance with its NHS contractual obligations
• Provide support to the partners and the partnership to ensure excellent team-working and a sound legal framework, including the recruitment of new partners, organisation of awaydays, and planning meetings.
• Chair and oversee effective business meetings. Also ensure the practice has effective practice, departmental and clinical meetings etc with clear agendas, minutes, and action plans

Secondary responsibilities

In addition to the primary responsibilities, the Business Manager may be requested to:

• Deputise for the Partners at internal and external meetings.
• Deputise for the Operations Manager when required.
• Act as the primary point of contact for NHS(E), ICB, PPG, community services, suppliers and other external stakeholders
• Partake in audit as requested by the GP Partners

Person Specification

Experience

• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Ability to use initiative and judgement
• Forward thinker with a solutions focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident and resilient
• Ability to drive and deliver change effectively
• Flexibility to work outside core office hours
• Disclosure and Barring Service (DBS) check
• Two professional referees
• Maintain confidentiality at all times
• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (planning and organising)
• Ability to network and build relationships
• Proven problem-solving and analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
• Experience of EMIS
• NHS/primary care general practice experience
• Relevant health and safety experience

Qualifications

• Ideally to degree level or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.