Business IT Support Engineer

Talent Finder; Wisbech; On-site; GBP 28,000 - 32,000; Full time

Job summary

A professional IT services company is seeking a Business IT Support Engineer in Wisbech, Cambridgeshire. This full-time position offers a competitive salary of £28,000 - £32,000 per year. The successful candidate will provide on-site and remote support, manage IT devices, and ensure the smooth running of business networks. Applicants must have over 3 years of IT support and customer service experience, with strong knowledge of Windows systems and networking. Various benefits such as 20 days holiday and training support are offered.

Benefits

20 days holiday + Bank Holidays

Nest Pension Scheme

Support for industry training courses

Qualifications

• 3+ years’ experience in IT support.
• 3+ years’ experience in customer service.
• Strong understanding of Windows PC and Server hardware/software.

Responsibilities

• Set up and configure new IT devices for clients, both on-site and remotely.
• Provide support for business servers and network environments.
• Monitor systems using RMM software.

Skills

IT support experience

Customer service

Windows PC and Server knowledge

Networking knowledge

Microsoft 365 expertise

Active Directory understanding

Education

Level 3 or 4 IT qualification or equivalent

Tools

Microsoft 365

Azure

Veeam Backup

Unifi

Job description

Business IT Support Engineer - MSP | Wisbech, Cambridgeshire | Full Time | Working hours are Monday–Friday, 8:00 am – 5:00 pm | £28,000 - £32,000 per year

Our client is a trusted provider of professional IT services, specialising in business IT support, server and network infrastructure, Microsoft 365 solutions, IT security, cloud hosting, remote monitoring and management, backup and disaster recovery, web design and more.

With over two decades of experience delivering reliable, secure and tailored IT solutions, they work closely with clients to ensure their technology runs smoothly and efficiently, helping businesses reduce downtime and achieve their growth goals.

What’s in it for you?

• 20 days holiday + Bank Holidays
• Nest Pension Scheme
• Opportunity to work with a variety of IT systems and grow your skills in a dynamic environment
• Support or contribution towards industry training courses if desired

Are you the right person for the job?

• 3+ years’ experience in IT support
• 3+ years’ experience in customer service
• Level 3 or 4 IT qualification (or equivalent)
• Strong understanding of Windows PC and Server hardware/software
• Networking knowledge, including DHCP, DNS, VPN (L2TP, OpenVPN, Site2Site)
• Experience with Microsoft 365, Azure, Entra, SharePoint, Veeam Backup, and Unifi
• Knowledge of Active Directory and RMM software
• Excellent customer service, communication, problem-solving, and organisational skills
• Positive, helpful attitude and keen interest in IT support
• Full UK driving license

What will your role look like?

• Set up and configure new IT devices for clients, both on-site and remotely
• Provide support for business servers and network environments
• Manage Active Directory and Microsoft 365 environments
• Monitor systems using RMM software, including backups and cybersecurity systems
• Diagnose and repair IT devices
• Answer incoming support calls with friendly, knowledgeable, and professional advice

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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