Business Development Manager - CR WHITECHAPEL LTD

Sales & Marketing; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established café in London is seeking an experienced Business Development Manager to lead operations and drive growth. This role involves managing café operations, developing business strategies, and enhancing customer service. The ideal candidate will have proven experience in hospitality management, strong leadership skills, and a passion for delivering exceptional service. Responsibilities include implementing business plans, analysing market trends, and building partnerships to expand reach. Join a dynamic team and contribute to a recognized coffee brand's success.

Qualifications

• Proven experience as a Business Development Manager, Café Manager, or Hospitality Operations Manager.
• Strong leadership and team management skills with a focus on people development.
• Commercial awareness with experience in sales growth and profit management.
• Excellent communication, organisation, and problem-solving abilities.
• A hands-on approach and passion for delivering outstanding customer service.
• Flexibility to work weekends and peak hours when required.

Responsibilities

• Develop and implement business plans to increase sales and profitability.
• Analyse sales reports and market trends for growth opportunities.
• Create local marketing campaigns to attract customers.
• Build partnerships with local businesses to expand market reach.
• Control costs through efficient stock and labor management.
• Prepare financial and operational reports for senior management.

Skills

Leadership

Team Management

Sales Growth

Customer Service

Communication

Problem-Solving

Tools

POS Systems

MS Office

Financial Reporting Tools

Job description

CR WHITECHAPEL LTD, trading as Coffee Republic, operates a busy and well‑established café in the heart of Whitechapel. As part of one of the UK's most recognised coffee brands, we are dedicated to providing exceptional coffee, fresh food, and outstanding customer service. We are now seeking an experienced and motivated Business Development Manager to lead our operations, drive business growth, and enhance the overall customer experience.

The Business Development Manager will be responsible for managing all aspects of café operations while strategically developing the business to increase sales, profitability, and brand presence. The role combines hands‑on operational management with proactive business development and marketing initiatives to grow revenue and build lasting customer loyalty.

Key Responsibilities

• Develop and implement business plans to increase sales, profitability, and customer retention.
• Analyse sales reports and market trends to identify new opportunities for growth.
• Create and manage local marketing campaigns, promotions, and events to attract customers.
• Build partnerships with local businesses, community groups, and delivery platforms to expand market reach.
• Introduce new menu ideas or service offerings in line with customer demand and Coffee Republic brand standards.
• Continuously seek opportunities to improve customer satisfaction and brand reputation.
• Set and monitor performance targets, budgets, and KPIs.
• Control costs through efficient stock, labour, and waste management.
• Prepare regular financial and operational reports for senior management.
• Identify underperforming areas and implement effective action plans.
• Lead by example, creating a positive, collaborative, and customer‑focused culture.
• Conduct regular team meetings and training sessions to maintain high standards.
• Recruit, onboard, and develop new team members in line with company values.

Qualifications

• Proven experience as a Business Development Manager, Café Manager, or Hospitality Operations Manager.
• Strong leadership and team management skills with a focus on people development.
• Commercial awareness with experience in sales growth and profit management.
• Excellent communication, organisation, and problem‑solving abilities.
• A hands‑on approach and passion for delivering outstanding customer service.
• Proficiency in POS systems, MS Office, and financial reporting tools.
• Flexibility to work weekends and peak hours when required.