Business Analyst -ServiceNow

eTeam, Inc.; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a Business Analyst at the AVP level with extensive knowledge of ServiceNow for ITSM/ITOM. In this role, you will align business requirements with service implementations while guiding and influencing stakeholders. Candidates should possess in-depth knowledge of business analysis tools and modules related to ServiceNow such as Change, Incident, and CMDB. This position offers a competitive salary and an opportunity for growth in a dynamic environment.

Qualifications

• Deep understanding of ServiceNow's ITSM/ITOM implementation.
• Experience in business operational architecture design.
• Ability to lead business briefings with senior stakeholders.

Responsibilities

• Align business requirements to ServiceNow implementations.
• Lead complex solution definitions.
• Manage trade-offs of analysis within time, cost, and quality.

Skills

Business Analysis

ServiceNow ITSM/ITOM Knowledge

Business Architecture Design

Tools

Business Analysis Tools

Job description

Business Analyst (AVP)
• Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM to the organisation and able to align business requirements to the specific way these are implemented within that platform
• Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue
• Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas
• In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported
• Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions
• Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates
• Can manage the trade-offs of business analysis within time / cost / quality constraints
• Is up to date with developments in individual area of expertise
Deep and broad understanding of how ServiceNow delivers ITSM/ITOM to the organisation and able to align business requirements to the specific way these are implemented within that platform. Exposure to the follow key modules is required
• Incident/Problem/Change
• CMDB
• Knowledge
• Service (Request) Catalog
• Business Service Models