Business Analyst - ITSM - MSP Transition

Morgan Philips Group SA; Stevenage; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global talent solutions business is seeking a Business Analyst to assess and develop business requirements, providing effective governance and support for solutions. The role is a hybrid position requiring presence in Stevenage at least twice a week, offering £500 per day. Candidates should have strong stakeholder engagement skills and a drive for continuous improvement.

Qualifications

• Experience in assessing and developing business requirements.
• Proficiency in developing and maintaining relationships with stakeholders.
• Understanding of IT management and systems integration.

Responsibilities

• Assess and develop business requirements and determine appropriate solutions.
• Provide effective hyper care support for solutions delivered.
• Identify opportunities to improve service and profitability.

Job description

Business Analyst – £500 per day (via umbrella) – Hertfordshire/Hybrid working

ITSM – ServiceNow – MSP Transition

• Start 1st of December
• To end of April 2026
• Stevenage – Minimum of two times per week is essential

• Assess and develop business requirements and determine appropriate solution options in partnership with solution architects
• Pro-actively share and promote the solutions we deliver
• Provide effective hyper care support for all of our solutions
• Maintain effective governance across all internal processes
• Identify and evaluate different technologies aligned with business goals and strategy
• Conduct impact assessments for defined process and system changes
• Help to identify opportunities to improve service, quality, safety and profitability by improving existing or implementing new processes and systems
• Develop and maintain positive close working relationships with business stakeholders
• Communicate regularly and appropriately with all levels of business stakeholder
• Understand what the business needs, the challenges our contracts face, and how we can deliver benefit
• Establish and maintain a strong innovation dynamic between our business stakeholders to help drive continuous improvement
• Work with in-house and outsourced IT management to develop current systems, deploy new solutions and build interfaces between systems where required
• Liaise with clients and partners on joint initiatives and represent the Company as required.

Please note you will receive an automated response advising you that we have received your CV.

Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 20 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings.

We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.