Business Analyst (D365)

Cedar; West Midlands; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A rapidly growing services organisation in the UK is seeking an experienced Business Analyst to support a major transformation programme, focusing on Microsoft Dynamics 365. This contract role offers flexibility in the day rate and mainly remote work with some national and international travel. Candidates should possess strong skills in process mapping, gap analysis, and change management principles. A valid driving licence and excellent communication skills are essential for engagement across multiple locations.

Qualifications

• Proven experience with Microsoft Dynamics 365, particularly in Field Service and Sales modules.
• Strong background in process mapping and operational optimization.
• Experience in managing scope and change in transformation environments.

Responsibilities

• Conduct comprehensive process mapping across sales and customer service functions.
• Perform gap analysis between existing processes and the D365 system.
• Communicate required changes for a smooth D365 rollout.

Skills

Microsoft Dynamics 365 expertise

Process mapping

Gap analysis

Change management principles

Communication skills

Job description

Business Analyst (D365) – Contract | Day Rate (Flexible for the Right Candidate) Location: Mainly remote, with national & international travel (twice monthly)

Our client, a rapidly growing services organisation operating at the centre of multiple mergers and acquisitions, is seeking an experienced Business Analyst with strong D365 expertise to support a major transformation programme.

Key Responsibilities

• Conduct comprehensive ‘as-is’ process mapping across current sales, customer service, and field service functions.
• Perform detailed gap analysis between existing business processes and the current D365 system build.
• Identify and communicate required changes to both business processes and system configuration to ensure a smooth and effective D365 rollout.
• Attend onsite workshops twice a month, both nationally and internationally. A valid driving licence is essential.
• Work closely with stakeholders across acquired businesses to ensure alignment, clarity, and consistency in future-state processes.
• Support the programme in maintaining a clear scope and robust change management approach.

Skills & Experience Required

• Proven experience working with Microsoft Dynamics 365, specifically across Field Service and Sales modules.
• Strong background in process mapping, gap analysis, and operational optimisation.
• Excellent understanding of scope control and change management principles within complex transformation environments.
• Confident communicator capable of engaging with teams across multiple locations and business units.
• Comfortable working in fast-paced, evolving environments created through mergers and acquisitions.