Business Analyst – Customer Experience (Hybrid)

Kelda Group Limited 0000411940 - Kelda Group Limited; United Kingdom; Hybrid; GBP 41,000 - 52,000; Full time

Job summary

A leading water service provider is seeking a Business Analyst for Customer Experience to join their Tech team. This role involves leading analysis across various projects to ensure IT solutions meet business needs. Candidates should have effective analytical and relationship-building skills, working in a hybrid model primarily in West Yorkshire. The position offers a competitive salary, a bonus, and extensive benefits, all aimed at providing excellent customer service while protecting the environment.

Benefits

Competitive salary

Annual incentive related bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Health cash plan scheme

Cycle to work scheme

Gym membership discounts

Qualifications

• Ability to collect and interpret information from multiple sources.
• Experience in business analysis with an emphasis on stakeholder engagement.

Responsibilities

• Lead business analysis activities across projects.
• Translate business needs into detailed specifications.
• Conduct User Acceptance Testing and support testing activities.
• Collaborate with teams to deliver functionality that supports business operations.

Skills

Analytical skills

Problem-solving skills

Relationship building

Curiosity

Attention to detail

Organisational skills

Education

Professional qualification in Business Analysis (e.g., BCS)

Job description

A leading water service provider is seeking a Business Analyst for Customer Experience to join their Tech team. This role involves leading analysis across various projects to ensure IT solutions meet business needs. Candidates should have effective analytical and relationship-building skills, working in a hybrid model primarily in West Yorkshire. The position offers a competitive salary, a bonus, and extensive benefits, all aimed at providing excellent customer service while protecting the environment.