Business Analyst - 6 month Fixed Term Contract

Serco; England; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading public service provider in the UK is seeking a skilled Business Analyst for a hybrid role requiring travel to Warrington. You will be responsible for understanding the organization's requirements, leading business process improvements, and implementing innovative solutions. Ideal candidates will have a recognized Business Analytics qualification and experience in business analysis, API specifications, and stakeholder management. This role offers competitive remuneration along with several employee benefits and training opportunities.

Benefits

Generous holiday allowance

Contributory pension scheme

Training and development opportunities

Health and wellbeing support

Employee discounts

ShareSave scheme

Employee networks

Paid volunteering day

Qualifications

• Experience in business analysis, requirements engineering, and process modelling.
• Ability to handle complex data and systems.

Responsibilities

• Elicit and document business requirements.
• Oversee implementation of new technology and systems.
• Produce refined User Stories & wireframes.
• Leadership in business process re-engineering activities.

Skills

Business Analytics certification

API specifications articulation

Business process application design

Jira proficiency

Visio proficiency

Excel proficiency

Interpersonal skills

Stakeholder management

Education

Recognised qualification in Business Analytics

Tools

Jira

Visio

Microsoft Office Suite

Job description

Hybrid with travel to Warrington Office as required.

Competitive

Full time

6 month fixed-term contract

Ready to make an impact?

As a business analyst in our Justice & immigration contracts, your responsibility will be to understand the organisations requirements, identify areas for innovation, and initiate data driven solutions to enhance efficiency and effectiveness. The Business Analyst should support stakeholders to formulate a route from where the business is today, to where it needs to be in the future.

You’ll be entrusted to :

• Elicit, validate, prioritise, and document business requirements and translate them into functional, non-functional and technical requirements
• Work with internal development teams to oversee the implementation of new technology and systems
• Engage with internal / external stakeholders through workshops and other methods of interaction to elicit business requirements aligned to business objectives
• Produce refined User Stories & wireframes that validate the needs of the users, and clearly define acceptance criteria for development, QA & UAT
• Produce all relevant further documentation and information which is in line with business requirements (BRDs, Traceability Matrix etc.)
• Collaborate with technical architects to understand technology limitations and recommend development options to meet business needs
• To lead the required implementation of identified business process re-engineering activities, providing information, and generating solutions as determined within the projects.
• Document processes that demonstrate how the data and platform should be used to ensure that the platform is optimised and meets the needs of the business
• Collaborate with internal / external development teams to oversee the implementation of new technology and systems.

Does this sound like you?

You’ll be a great fit for this role if you have…

• Recognised qualification in Business Analytics (ideally BCS certified) with strong experience in business analysis, requirements engineering, and process modelling.
• Skilled at articulating API specifications documents into business requirements
• Confident handling complex data and systems, with solid background in business process application design and technical specifications.
• Proficient in Jira, Visio, Excel and the full Microsoft Office suite.
• Skilled in business process re‑engineering, identifying improvements and innovative service delivery solutions.
• Strong presentation, communication, and interpersonal skills, with the ability to engage and influence across all levels.
• Excellent stakeholder management and engagement skills, essential for working effectively across diverse teams and functions.

Discover all you need to keep growing

Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

Because this is a place for you

Our people are integral to everything we do. That’s why our benefits are designed to put you first :

• Holidays : days plus bank holidays
• Pension : Up to 6% contributory pension scheme
• Training and development : A wide range of learning opportunitieswith over 1, internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing : / 7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, % off at Serco-managed leisure centres.
• Discounts : Save across around 1, retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme : Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks : Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity : Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.