Business Analyst (12 Month FTC)

CBRE; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading real estate services firm in London is seeking a Workflow and Process Analyst to assist in transitioning to a digital future. This role involves documenting processes, analyzing bottlenecks, and supporting strategic goals through automation. The ideal candidate will have experience in a similar role, excellent communication skills, and a knack for problem-solving in a dynamic environment.

Qualifications

• Experience in a similar role in a financial services environment.
• Experience with low code automation tools.
• Strong aptitude for process mapping.

Responsibilities

• Document current processes and analyze risks.
• Identify process bottlenecks and pain points.
• Support future-state design discussions.

Skills

Process mapping

Communication

Data governance

Automation tools

Problem-solving

Organizational skills

Education

Good education

Tools

Power Automate

Service Now Flow

Jira

Signavio

Job description

Purpose of the Role

This is a key position, working within the Workplace Change team in Corporate Property Service, to assist in transition to a digital and data driven future. The role is most suited to somebody who enjoys logic and discovery, with a significant element of administration and clear reporting and communication. You will be expected to enquire and probe to ensure you understand the depth of the current process, the future opportunities using technology, designed automated workflows and an aptitude to report these using clients preferred applications.

• Document our current-state - capture our current processes focusing on our manual processes, perform gap analysis and measure risk and opportunity.
• Gather our future state requirements - ensuring automation and integration opportunities are fully accounted in this assessment.
• Package these findings - using the appropriate client systems to allow for assessment, and design priority.
• Represent our current state view and ambition in design discussions with our CPS subject matter experts, and our technology colleagues enabling for automated and integration design to happen at pace.
• Identify the enabling effort needed to realise these designs - i.e. improved data quality.

The Workflow and Process Analyst will work alongside other CBRE colleagues and report to the Associate Director for CPS Workplace Change. The primary focus will be on engagement with all members of the CPS community in your discovery. You will then work with subject matter experts, other members of the change team and our technology colleagues to discover our possibilities. Finally, you will summarise the preferred outcomes in the form of a draft scope of work - sufficient for the subject matter experts and our technology colleagues to rank and priorities our future delivery.

The post will be mostly operational but will support a strategic change of direction in how CPS executes its responsibilities. You will need to think to the future, challenge everything we have done in the past and work towards ambitious objectives. The post requires you to follow a roadmap of strategic milestones.

Excellent inter-personnel and communication skills are essential and as a member of the Corporate Services team, you will play a key role in building collaborative partnerships with every business group in the organisation.

Key Responsibilities

• Process documentation and analysis
• Document as-is processes via workshops, interviews, and shadowing.
• Identify process bottlenecks, risks, and manual effort hotspots.
• Catalogue data sources, systems, and user pain points.
• Maintain a prioritised automation backlog & benefits-tracker, reviewed quarterly with CRE leadership and Technology, to ensure pipeline remains aligned to strategic goals and resource capacity.
• Records will be maintained in clients Signavio application and Jira.

Supporting Future State Design

• Support discussions on future-state design with detailed current-process insights.
• Help to develop optimised, automated future workflows.
• Create process diagrams for technology team to help understand future state design.
• Help our wider teams to design integrations, data pathways and connections
• Clearly articulating the current state
• Articulating the future state outcomes

Experience and Qualifications Required

• Experience in a similar role, ideally gained within a financial services environment.
• Experience with modern low code automation tools - Power Automate and Service Now Flow.
• Strong aptitude for process mapping and workflow complexity.
• Good understanding of the importance of data governance and an understanding of how automation is able to transform current manual processes.
• Well organised and efficient with the ability to identify key issues and manage multiple, conflicting priorities on a daily basis.
• Good education with excellent written and verbal communication with the ability to communicate at all levels
• Responsive, able to solve problems, make decisions and follow through on actions quickly with minimum supervision and with strong attention to detail.
• Flexible, able to work well within a pressured, fast moving and complex environment and able to work effectively in a team.
• Tenacious but with a balanced approach when dealing with colleagues and customers

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

ABOUT CBRE

CBRE is the world's leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 80,000 people worldwide, with 2,500 working in the UK. The Company's core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.