Business Analyst

Nigel Franks International; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance intermediary is seeking a Business Analyst to transform its placement operations. You will collaborate with teams to optimize workflows, engage stakeholders, and conduct process analysis. Ideal candidates have experience in insurance broking, proficiency in tools like Azure DevOps and Salesforce, and strong communication skills. This is a hybrid full-time contract position with a day rate of £475-£500.

Qualifications

• Proven experience in insurance broking, ideally within structured markets.
• Strong understanding of placement processes across the full lifecycle.
• Excellent communication and stakeholder management skills.

Responsibilities

• Collaborate to define and optimise placement workflows.
• Lead workshops to gather and translate business requirements.
• Map current and future state workflows using tools like Visio.

Skills

Experience in insurance broking

Understanding of placement processes

Proficiency in Azure DevOps

Strong communication skills

Experience in Agile environments

Stakeholder management

Tools

Visio

Salesforce

Job description

Overview

A leading insurance intermediary is embarking on a strategic transformation of its placement operations and is seeking a Business Analyst to play a key role in delivering this change. This full-time contract position is ideal for someone with strong experience in structured commercial insurance markets and a deep understanding of broking workflows.

Key Responsibilities

Placement Process Transformation

• Collaborate with business and operations teams to define and optimise placement workflows.
• Support solution design, testing, and implementation phases, including training and post-launch support.
• Improve processes across document creation, order handling, endorsements, and post-placement activities.

Stakeholder Engagement

• Act as a conduit between broking teams, operational leads, technology partners, and external vendors.
• Lead workshops and interviews to gather and translate business requirements.

Process & Systems Analysis

• Map current and future state workflows using tools like Visio and JIRA.
• Work with broking platforms and CRM integrations (e.g., Salesforce).
• Ensure alignment with internal governance and industry conduct standards.

Governance & Reporting

• Maintain RAID logs and contribute to project documentation.
• Deliver insights and metrics to support continuous improvement.

Qualifications

• Proven experience in insurance broking, ideally within structured or regulated markets such as the London insurance ecosystem.
• Strong understanding of placement processes across the full lifecycle.
• Proficiency in tools like Azure DevOps, Visio, and Salesforce.
• Excellent communication and stakeholder management skills.
• Experience working in Agile environments and managing multiple workstreams.
• Familiarity with regulatory compliance and operational risk frameworks.

Details

• Location: London (Hybrid - 1-2 days/week onsite)
• Contract Length: 6 Months
• Day Rate: £475-£500/day
• Engagement: Full-Time Contract