Business Analyst

Department for Business and Trade; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A government agency in Birmingham is seeking a Business Analyst to improve digital services by investigating and addressing business and user problems. The role involves collaboration with stakeholders to define success measures and document user stories. You will be part of an agile team, ensuring user needs align with organizational goals. This position offers a chance to impact meaningful change in service delivery while participating in a community dedicated to continuous learning and improvement.

Qualifications

• Strong analytical skills to investigate and articulate problems.
• Ability to facilitate collaboration with diverse stakeholders.
• Experience in translating user needs into actionable outcomes.

Responsibilities

• Investigate and articulate business and user problems.
• Collaborate to define measures of success for improvements.
• Document requirements to inform decision-making.
• Conduct business process analysis for service improvements.
• Translate needs into actionable user stories.

Skills

Business analysis

Stakeholder collaboration

Agile methodologies

Communication

Documentation skills

Job description

Overview

The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways. Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly. Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements. Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated four times in a row for 'Best Public Sector Employer' at the Women in Tech awards! Are you passionate about solving complex problems, improving digital services, and making a real impact for users and businesses? Our Business Analysts identify and draw upon a variety of evidence to define, analyse and document challenging business problems and user needs. They lead on mapping how user and organisational needs align with the business architecture and fit with the service vision and business strategy. You'll work within agile, multidisciplinary teams to ensure product decisions are grounded in robust business analysis. Your work will help align user needs with organisational goals, enabling the delivery of inclusive and accessible digital services. You will collaborate with service owners, product managers, delivery leads, user-centred design colleagues and technical specialists to define and document business problems, user needs and opportunities for improvement. You will be encouraged to challenge constructively and act as a critical friend to achieve solutions that are fit for purpose. Effective skills in facilitating collaboration and communication with all stakeholders will be key to support the design, build and delivery of products and services that meet user needs. You will support the Head of Profession to build a sustainable, diverse, and engaged Business Analyst community within DBT. You will do this by actively engaging in the Business Analyst community who work together towards a common goal and share ideas openly, establishing standards and consistency to support rapid delivery through sharing and learning from one another.

Responsibilities

• Investigate, analyse and articulate business and user problems, identifying opportunities and providing recommendations to address them
• Collaborate effectively with stakeholders, and project teams to define measures of success for user-centred improvements, supporting prioritisation decisions that align with policy and organisational goals
• Define and document requirements, using models and frameworks to build shared understanding and inform decision-making
• Conduct business analysis activities across one or more workstreams, collaborating within your multidisciplinary team to shape the design and delivery of digital services that meet user and business needs
• Conduct business process analysis and re‑engineering, producing clear and accessible documentation to support service improvements
• Translate user and business needs into actionable user stories and measurable outcomes that guide design, development, testing and adoption
• Help cultivate a collaborative, inclusive culture by sharing knowledge, and supporting continuous learning and development through active engagement in the Business Analyst Community of Practice

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .