Business administrator

DHL; United Kingdom; On-site; GBP 12,000 - 15,000; Full time

Job summary

A leading logistics company in Manchester is offering a Business Administration Level 3 Apprenticeship. As an Administrative Assistant in the Compliance Team, you'll ensure operations meet safety standards while learning and earning in a dynamic environment. Key responsibilities include managing correspondence, supporting compliance processes, and building strong relationships within the team. This role demands excellent communication, organization, and IT skills, allowing you to grow with a company known for its limitless opportunities.

Benefits

25 days holiday

Pension scheme

Medical cover

Childcare vouchers

Retail discounts

Mental health support

Private GP services

Qualifications

• Proficiency in various IT packages to perform administrative tasks.
• Ability to manage multiple priorities and deadlines effectively.
• Experience in maintaining records and files while handling confidential information.

Responsibilities

• Greet visitors and manage incoming/outgoing mail.
• Support compliance processes to maintain safety standards.
• Produce accurate records and document management including emails, letters, and reports.

Skills

Communication skills

Organisation skills

Team working

Logical

Patience

Education

GCSE in English (grade 4)

GCSE in Maths (grade 4)

Tools

MS Office or equivalent packages

Job description

Join DHL in Manchester as a Business Administration Level 3 Apprentice and kickstart your career in logistics! As an Administrative Assistant in our Compliance Team, you'll ensure our operations meet safety and legal standards while earning and learning in a dynamic environment. Apply now for a chance to make an impact!,

• Being the face of the team - meeting and greeting all visitors to site with professionalism
• Handling incoming and outgoing mail and deliveries
• Managing calls and directing queries to the right team
• Welcoming visitors and contractors, ensuring sign-in and security protocols
• Filing vehicle records and updating our Fleet Management System (MOT, Tax dates, key locations)
• Administering penalty charge notices and scanning documents
• Monitoring office supplies and placing orders when needed
• Supporting compliance processes to keep our vehicles safe and legal, Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
• 5 day working week, with 1 day a week assigned to apprenticeship learning. You will work on site in Manchester.
  GCSE in:
• English (grade 4)
• Maths (grade 4)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• Communication skills
• Organisation skills
• Logical
• Team working
• Patience
• Founded in 1969, DHL is the world's leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help our customers cross borders, reach new markets and grow their businesses. DHL Supply Chain, part of the DHL Group, is the world's leading logistics provider and by joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow
• As part of a growing DHL population, you'll receive access to a variety of excellent benefits including 25 days holiday, pension scheme, medical cover, childcare vouchers, retail discounts, mental health support, and private GP services.