Business Administration Apprentice - Revenues

North Norfolk District Council; East Runton; On-site; GBP 14,000 - 24,000; Full time

Job summary

A local government authority in East Runton seeks an Apprentice Revenues Officer on an 18-month fixed term contract. The role offers a chance to earn while learning through a Level 3 Apprenticeship in business administration. Ideal candidates will have strong communication skills and a willingness to learn, with duties including managing records and responding to customer enquiries. This position also involves working with a recognised team, benefiting from various employee perks including holiday allowances and a supportive work environment.

Benefits

Employee assistance program

Discounts portal

Salary sacrifice schemes

25 days' holiday plus bank holidays

Qualifications

• Strong willingness to learn and be enthusiastic.
• Ability to work within a fast-paced environment.
• Technical understanding of business rates and Council Tax.

Responsibilities

• Maintain computerized records and manage correspondence.
• Respond to customer enquiries via email, letter, and telephone.
• Participate in real-life experience while completing an apprenticeship.

Skills

Excellent communication skills

Interest in customer service

Ability to learn quickly

Understanding of billing and collection

Job description

About The Role

North Norfolk is a fantastic place to live, work and visit – covering over 360 sq miles of coastal and rural environment, with a population of over 100,000 people living in 120 distinct communities. Our district is one of England’s top holiday destinations and a place where people positively choose to live.

• Are you looking for a recognised business qualification and a new career?
• Are you organised with a keen interest in customer service and looking to work in a busy office environment?
• Do you want to work as part of the Institute of Revenues, Rating and Valuation Team of the Year 2024?

Here in the Revenues Department at NNDC, we have an exciting opportunity for an Apprentice Revenues Officer to join us on an 18‑month fixed term contract. We offer a wide range of learning and development programmes, real life experience and the ability to “earn while you learn”.

We have a successful track record in recruiting and developing talented apprentices and our team is also proud to be home to the winner of the 2022 Local Government Apprentice of the year award!

About The Candidate

The successful candidate will possess excellent communication skills and be able to demonstrate a strong willingness to learn, be enthusiastic and self‑motivated, and have the ability to work within a fast‑paced environment.

• a technical and in‑depth understanding of the billing and collection of Non‑Domestic (business) Rates and Council Tax
• experience in maintaining computerised records and dealing with varied correspondence
• the ability to respond confidently to customer enquiries via email, letter and telephone

This role is based in our Cromer offices, alongside experts within the field. You will gain valuable skills and work experience whilst completing your Level 3 Apprenticeship in business administration.

Appointment

Appointment to this post is subject to a satisfactory Baseline Personnel Security Standard (BPSS) check, which includes a basic DBS verification of unspent criminal records.

Pay and Apprenticeship Payment

• under 18s – £14,567
• aged 18 to 20 – £19,293
• aged 21 and over – £23,557

Application Dates

The closing date for applications is 11.59pm on Sunday 11th January 2026.

Interviews will be held on one of the 21st and 22nd January 2026.

North Norfolk District Council reserves the right to withdraw or close this vacancy at any time before 11th January 2026 should we receive a sufficient number of applications.

Contact

• Emma Poynter – 01263 516338
• Carl Copping – 01263 516093
• Terri Saunders – 01263 516070

Or email at [e-mail]

About Us

North Norfolk is a fantastic place to live, work and visit. It covers 360 sq miles of coastal and rural environment, with over 100,000 people living in 120 distinct communities. Our district is one of England’s top holiday destinations and a place where people positively choose to live.

We're committed to promoting equality of opportunity for the people and communities of North Norfolk. We respect and value differences in our district and across our workforce, and we want everyone to feel included and able to play their part in making North Norfolk a great place to live, learn, work and visit. Our coast and environment are extremely important to us.

Recognising that North Norfolk faces a very real threat from climate change, the Council has declared a climate emergency. We have developed a Net Zero strategy to support our ambitions and all staff have a role to play in meeting our carbon reduction targets.

We have a supportive culture that enables our people to learn and grow through attending courses, e‑learning, and their daily job roles. We provide excellent opportunities for communication through updates from Directors and the Chief Executive. Our onsite recognised union is UNISON.

Our Cromer office is clean, modern and light, with onsite lunchtime catering and free onsite parking. As one of the largest employers in the district, we offer several benefits to all our employees:

• employee assistance program
• discounts portal
• salary sacrifice schemes (bikes, home electricals and EV car leasing – available after completion of probation period)

You will also enjoy:

• a good work‑life balance, with many roles following our hybrid approach to work (if your role supports hybrid working, we ask that you have a stable and reliable internet connection)
• 25 days' holiday per year, plus bank holidays, increasing to 30 days after 5 years' service (assuming the role is full‑time)
• access to an excellent local government pension scheme based on your local authority career average earnings

We encourage applications from all suitably qualified persons regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.