Business Administration Apprentice

Strategic Advocacy; Gloucester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A social impact organization in Gloucester seeks an Administrator to provide customer service support, assist with appointment coordination, and contribute to community service projects. Ideal candidates will excel in data management and have strong communication skills. The role includes a Business Administration Level 3 Apprenticeship, requiring one day per week of college attendance. This position offers a unique opportunity to make a difference in people's lives by promoting health and well-being.

Qualifications

• Experience in customer service and handling enquiries.
• Ability to coordinate appointments and manage schedules.
• Familiarity with data entry and record management.

Responsibilities

• Respond to phone calls and emails professionally.
• Assist with booking support sessions for clients.
• Support planning and implementation of community service projects.
• Review data to identify trends and improve services.
• Manage client information in digital systems.
• Assist with internal meetings and promotional events.

Skills

Customer Service Skills

Data Management

Communication Skills

Organizational Skills

Education

Business Administration Level 3 Apprenticeship

Job description

As healthcare and education professionals, we had first‑hand experience of public services that had failed people, people who needed them most and we believed that we could provide a different, more flexible approach. We wanted to combine our expertise and experiences of the social and economic problems that held people back and find a way to support and empower people to live healthier, better lives whatever their background. Eradicating health inequalities is crucial to our vision. It requires a holistic approach, empowering individuals to become active participants in their health. At ABL health we achieve this by providing access to education, resources, and support that enable people to make informed choices about their health and well‑being. We also strive to create a healthy environment that supports positive behaviour change, reducing barriers to accessing healthcare services. Working together we believe we can provide everyone with the opportunity to achieve A Better Life.

Administrator Role (FTE or PTE)

Operations Aide (FTE or PTE)

Responsibilities

• Customer Service Support: Respond to phone calls, emails, and online enquiries from members of the public, professionals, and partner organisations in a polite, professional, and helpful manner. You’ll assist with the first point of contact, helping to offer reassurance and signposting to the right support if necessary.
• Appointment Coordination: Help clients book in for support sessions and ensure schedules are kept up-to-date. You’ll use electronic systems to manage bookings and support the wider team in keeping records accurate and confidential.
• Special Projects: Assist with the planning and implementation of targeted service projects within the Gloucestershire community, tasked to us by key stakeholders within the county.
• Interpreting/Presenting Data: Reviewing derived data from the service to identify trends, interpret service performance, and relay the findings back to the service to facilitate improvements.
• Data Entry/Record Management: Update client information in our digital systems, assist with preparing reports, and make sure key information is filed and shared in line with data protection requirements.
• Team Support: Assist with internal meetings, promotional campaigns, and community outreach events. You might help create flyers, manage social media posts, or gather feedback from service users to help improve what we do.

Apprenticeship

Business Administrator Level 3 Apprenticeship Standard. Whilst the majority of training will take place at the employers’ premises, there will be occasional attendance required at Cirencester College.

Monday to Friday (one day per week for apprenticeship work).