Building Surveyor Repairs

Ackerman Pierce Ltd; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-regarded maintenance services provider in Greater London is seeking an experienced Building Surveyor for its busy Maintenance Services team. This role involves conducting property inspections and managing repairs and maintenance projects. Ideal candidates will have qualifications in building surveying and strong experience in social housing environments. The position offers competitive benefits, including an excellent pension scheme, annual leave, and wellness benefits, making it a great opportunity for proactive individuals looking to make a significant impact.

Benefits

Excellent pension scheme (up to 6% double contribution)

28 days annual leave, rising to 31 days

Health cash plan

Non-contributory life assurance

Paid volunteering leave

Employee Assistance Programme

Qualifications

• Strong experience surveying various housing stock.
• Proven ability to undertake complex inspections.
• Excellent customer service skills for complaint management.

Responsibilities

• Carry out routine and complex property inspections.
• Manage complex repairs and maintenance projects.
• Liaise effectively with residents and contractors.

Skills

Surveys of housing stock

Customer service management

Budget management

Health & Safety compliance

Communication skills

Education

HNC, HND or equivalent qualification in Building Surveying

Tools

NHF SORs

Job description

About the Role

We are seeking an experienced Building Surveyor (Repairs & Maintenance) to join a busy and customer-focused Maintenance Services team. This is a key role, directly contributing to the delivery of high-quality homes and excellent services for residents.

You will carry out internal and external inspections of occupied and void properties, diagnose defects, and specify appropriate remedial works. You will manage complex repairs and maintenance projects from inspection through to completion, working closely with residents, contractors and internal teams to ensure works are delivered safely, on time and to a high standard.

Key Responsibilities

• Undertake routine and complex property inspections, including damp and mould surveys
• Produce detailed work specifications, condition reports, cost estimates and recommendations
• Manage complex repairs and maintenance projects, monitoring quality, value for money and customer satisfaction
• Liaise effectively with residents, contractors and third parties throughout the works process
• Handle and resolve complaints, including Councillor and MP enquiries, seeing issues through to completion
• Support disrepair cases and associated site visits
• Use NHF SORs and other systems to raise accurate work orders and reports
• Manage budgets and variations in line with financial controls, authorisation limits and fraud prevention requirements
• Liaise with loss adjusters and oversee insurance-related works (e.g. fire, flood and theft damage)
• Ensure compliance with all Health & Safety legislation and best practice
• Build and maintain effective relationships with a wide range of stakeholders

What We're Looking For

• HNC, HND or equivalent qualification in Building Surveying or a related discipline (or extensive relevant experience with a commitment to ongoing CPD)
• Strong experience surveying a variety of housing stock, ideally within social housing or a similar environment
• Proven ability to undertake complex inspections and produce clear, itemised specifications
• Sound knowledge of construction methods, building pathology, housing and contract law
• Experience of working with NHF SORs
• Strong budget management and cost control experience
• Excellent customer service skills with the confidence to manage complaints and sensitive cases
• Good working knowledge of Health & Safety and compliance
• Strong communication skills and experience managing contractors and contracts

Benefits

• Excellent pension scheme (up to 6% double contribution)
• 28 days annual leave, rising to 31 days with length of service, plus bank holidays
• Health cash plan
• Non-contributory life assurance
• Up to 21 hours of paid volunteering leave
• Employee Assistance Programme
• A wide range of lifestyle and wellbeing benefits

If you're a proactive and customer-focused Building Surveyor looking to make a real impact, we'd love to hear from you. Please ensure your application clearly demonstrates your relevant experience and qualifications (applications over 500 words may not be accepted)