Broking Manager - Commercial Insurance Brokers

CKB Recruitment Ltd; Croydon; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A growing insurance broker in Croydon is seeking a hands-on Office Manager to lead their commercial insurance teams. Ideal candidates are experienced in commercial insurance sales and should possess some management experience. Responsibilities include managing telephony teams, figures, quotes, and training. The opportunity also includes hybrid working, a salary of £45-60k, and benefits like 25 days annual leave and an 8% pension.

Benefits

25 days annual leave

8% non-contributory pension

Hybrid working model

Qualifications

• Current team leader or experienced commercial account handler ready to step up.
• Experience in handling SME business.
• Ability to manage multiple teams and responsibilities.

Responsibilities

• Oversee telephony teams in the Croydon office.
• Manage figures, quotes, leads, and audits.
• Conduct training and assist in HR duties.

Skills

Commercial insurance sales experience

Management experience

Client-centric approach

Education

Cert CII (not essential)

Tools

Acturis experience

Job description

Overview

We have a great opportunity now available to join a growing Insurance Broker, in Croydon. This broker is growth focussed and expanding rapidly, and are now seeking an experienced broking professional to join them to take on an exciting opportunity for a hands‑on Office Manager to lead and support their high‑performing commercial insurance teams.

The role is ideal for a current team leader or experienced commercial account handler looking to step up into a leadership and operations-focused role, driving team performance while remaining client‑centric.

They handle SME business here, so it is faced paced, and high‑volume business your teams will be dealing with.

They are looking to speak to you if you have commercial insurance sales experience (ideally dealing with SME products), with some management experience and if you hold the Cert CII that would be great (though not essential) and if you have Acturis experience then even better!

This role would suit you if you are currently a team leader looking to take the next step your career, or perhaps a Senior Account Handler who has managed a team or looking to step into a management role.

Responsibilities

You will be responsible for looking after the telephony teams aligned to the Croydon office here – the Sales team currently have 6 people (3 Croydon sales, 1 Croydon development manager and 2 based in Scotland too) and the Existing Business team have 7 people (1 Croydon Team Leader, 4 Croydon account handlers, 1 based in the Midlands and 1 based in Scotland).

As such you will probably need to be more hands‑on with Sales team as there is no Team Leader, and the existing business Team Leader will do a lot of initial admin for their team, but you will have overall responsibility for both.

The role will also include duties such as managing figures, quotes, leads, audits, training, insurer training, some HR assistance and 121s.

Benefits

They offer hybrid working with office days being Monday, Wednesday and Friday.

Salary on offer is £45-60k, depending on experience.

Benefits include 25 days annual leave and an 8% non-contributory pension.