Broker Experience Platform Specialist

CFC; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic insurance firm in London seeks a Platform Support Specialist to enhance broker experience and streamline platform operations. This hands-on role requires outstanding organisational skills and effective communication. You will respond to broker enquiries, process submissions, and conduct daily risk reviews to ensure underwriting quality. Candidates must have A-level education and a willingness to pursue CII certification. Join a team that values passion, fun, and constructive challenges in the workplace.

Qualifications

• Outstanding organisation skills and ability to prioritise effectively.
• Excellent communicator who can engage with both brokers and colleagues.
• Minimum A-level education with a view to pursuing CII certification.

Responsibilities

• Be the first line of support for brokers responding to enquiries.
• Own platform operations end-to-end including processing submissions.
• Chase outstanding items and follow up on quotations.
• Handle referrals and produce quotes quickly and consistently.
• Conduct daily risk reviews to maintain underwriting quality.
• Engage with brokers to gather feedback for platform improvement.
• Carry out ad-hoc administrative tasks as needed.

Skills

Outstanding organisation skills

Effective communication

Ability to engage with brokers and colleagues

Education

A-level standard

Job description

A dynamic insurance firm in London seeks a Platform Support Specialist to enhance broker experience and streamline platform operations. This hands-on role requires outstanding organisational skills and effective communication. You will respond to broker enquiries, process submissions, and conduct daily risk reviews to ensure underwriting quality. Candidates must have A-level education and a willingness to pursue CII certification. Join a team that values passion, fun, and constructive challenges in the workplace.