BRISTOL - Station Manager / Operations Manager (m/w/d)

roadsurfer; Bristol; On-site; GBP 32,000 - 34,000; Full time

Job summary

A leading campervan rental company in Bristol is seeking a passionate individual to manage a location and lead a team. Responsibilities include optimizing processes, collaborating internationally, and providing excellent customer service. Applicants should have relevant training or studies and at least 1-2 years of experience in car rental or tourism. The role offers a salary range of 32,000 EUR to 33,600 GBP annually, emphasizing transparency and growth opportunities.

Benefits

Annual free rental for campers

Corporate benefits platform

Team events and sports sessions

Qualifications

• 1–2 years of relevant work experience, preferably in car rental or tourism.
• Initial experience in team leadership is a plus.
• Strong service and customer focus with a friendly attitude.
• Driver's license Class B.

Responsibilities

• Build and manage the location, ensuring smooth operations.
• Implement and improve existing standards.
• Lead your team with empathy and clarity.
• Coordinate with local service partners.
• Provide competent customer advice.

Skills

Team leadership

Customer service

Communication skills

Problem-solving

Education

Training or studies in a relevant subject

Job description

Why roadsurfer?

TEAM SPIRIT & TEAM EVENTS: Enjoy a friendly atmosphere with flat hierarchies, lots of fun, and great team spirit – plus regular team events like sports sessions, BBQs, or simply an after-work drink at your station.

CAMPER BUDGET: You’ll receive an annual free rental for our campers so you can experience the #happyroadsurfing lifestyle yourself.

DISCOUNTS & BENEFITS: Take advantage of our corporate benefits platform, the Travel Industry Card, and Family & Friends discounts.

DEVELOPMENT & GROWTH: Growth plays a key role at roadsurfer! At our regular Station Life Camps and Trainings, you can connect with team members from around the world and boost your skills, whether it's about vehicle knowledge or customer service – always guided by our Learning & Training experts.

BUDDY PROGRAM: From day one, you’ll be paired with an experienced team member from another station who works in the same role. This gives you

The Role – Your Passion

• Location Development: Together with central departments and your team, you build and manage the location, ensuring smooth daily operations.
• Process Optimization: You implement and improve existing standards and bring in your own ideas – for example, for vehicle handovers and returns.
• International Collaboration: You work closely with roadsurfer teams in other countries to continuously improve processes.
• Team Leadership: You lead your team with empathy, clear communication, and a supportive style that creates clarity, drives performance, and helps your team grow.
• Recruitment: You build your team and find talents who share your enthusiasm.
• Fleet Management: You keep an overview of the vehicle fleet, ensure its condition, and coordinate with local service partners.
• Customer Care: You know our products – myroadsurfer, abo, spots, and rent – and provide friendly, competent advice so customers become happy roadsurfers on Europe’s roads.

What You Need To Surf The Wave With Us

• Successfully completed training or studies in a relevant subject area or comparable qualification.
• At least 1–2 years of relevant work experience, preferably in car rental, tourism, or similar – career changers are welcome.
• Initial experience in team leadership is a plus – what matters most is empathy, good communication skills, and a supportive leadership style that creates clarity, drives performance, and helps your team grow.
• Strong service and customer focus with a friendly and open attitude.
• Practical and solution-focused mindset with enthusiasm for a varied role.
• Excellent English skills plus fluency in the local language of the country you apply for.
• Driver's license Class B.

Your Salary

We ❤️ transparency. The salary range for this position is between 32,000 EUR and 33,600 Pounds gross per year. We are currently introducing salary bands in our job descriptions to ensure that all employees are treated fairly. Once we get to know each other better during the application process and can assess your skills and experience more precisely, we will work together to determine which level within the salary band is the best fit for you. In an annual feedback meeting, your salary will be reviewed at least once a year.

Ready to surf?

We look forward to receiving your application! If you have any questions, feel free to reach out to us at [e-mail], and we will get back to you as soon as possible. Please apply exclusively via our application tool – this ensures nothing gets lost and allows us to process your application quickly.

ABOUT #ROADSURFER

We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!