Brand Ambassador - Talentpool

Twining; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned beverage company in London is seeking a full-time team member to enhance customer experiences and support sales. Responsibilities include interacting with customers, managing till operations, and conducting tea Masterclasses. Ideal candidates will have passion for tea, strong interpersonal skills, and previous customer-facing experience. This role offers a quarterly bonus, 25 days holiday, and various employee benefits, all based onsite in a historic flagship location.

Benefits

Quarterly bonus based on performance

25 days holiday plus bank holidays

Employee discount scheme

Pension scheme with matching contribution

Cycle to work scheme

SimplyHealth cash plan

Onsite staff shop

Access to LinkedIn Learning

Networking opportunities across ABF Group

Responsibilities

• Support sales on the shop floor and enhance customer experience.
• Handle operational tasks including using tills and managing deliveries.
• Maintain store appearance and care for historic items.
• Cover the tea bar, brew, serve, and explain tea varieties.
• Run Masterclasses on tea knowledge and history.
• Organize and help cater bespoke customer experiences.

Skills

Passion for tea and wellbeing drinks

Ability to build relationships

Customer needs understanding

Confidence in decision-making

Flexibility in task performance

Desire for continuous learning

Experience in customer-facing roles

Job description

Overview

In Twinings UK&I we are on a stimulating journey of transformation as we seek to achieve our exciting goal of becoming a leading brand in wellbeing drinks. We have created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive.

Please note for this role we are recruiting for future talent and your application will be considered for any future assessment days we have planned. The Strand store is open 7 days per week and this role is fully based onsite in London.

Please ensure you watch the video below before making your application: https://www.youtube.com/embed/NzpaHX3gkz0

Department & Details

Department: The Strand

Employment Type: Permanent – Full Time

Location: London

Workplace type: Onsite

Key Responsibilities

• Focus on supporting sales on the shop floor and enhancing the customer shopping experience through friendly and welcoming interactions and a baseline knowledge of our products and services.
• Support the team on an operational basis: work the tills, take bookings for the Masterclass Programme, handle incoming deliveries and restock shop floor product storage.
• Maintain the store, including procedures for caring for shop floor elements, back‑of‑the‑house items such as resalting dishwashers and properly caring for the mosaic floor at our historic flagship premises.
• Cover the tea bar on the shop floor, brew, serve and explain the wide array of blends, single‑origin and estate teas we offer to customers.
• Run Masterclasses in the bespoke Tasting Room – these two‑hour sessions require strong knowledge of tea, its history, Twinings history, and skills in oration and public performance.
• Facilitate, help organise and cater bespoke experiences, including provisioning materials, designing event menus or orders of serve, and liaising with the broader Twinings team in preparation of the event.

Skills, Knowledge and Expertise

• Has a passion for tea and wellbeing drinks
• Can build and maintain relationships with team members, collaborate and seek input from others.
• Listens to, understands and recognizes specific needs of individual customers.
• Confident in giving advice and making decisions in unexpected situations.
• Flexible to perform different tasks.
• Curious to learn more every day.
• Experience of working in a customer‑facing role.

Benefits

• Quarterly bonus based on personal contribution and financial performance.
• 25 days holiday plus 8 bank holidays, and the option to buy and sell holidays.
• Perkbox – employee discount scheme with discounts online, in high‑street stores, cinema, holidays, restaurants and many more.
• Pension scheme with your contributions matched up to 10% of your salary.
• Cycle to work scheme.
• SimplyHealth cash plan.
• Onsite staff shop and online staff discounts.
• Access to LinkedIn Learning.
• Access to ABF Networking to connect, collaborate and grow across the ABF Group.