Branch Operations Lead: Dual Locations & Customer Experience

Santander USA; Worcester; On-site; GBP 28,000 - 48,000; Full time

Job summary

A leading financial services firm is seeking a Branch Operations Manager in Worcester, MA, to ensure efficient and secure branch operations. The role involves enhancing customer experiences and supervising team member growth. Applicants should have at least 3 years in branch banking, bilingual Spanish skills preferred. Competitive salary range starts at $38,250 with a maximum of $64,000. Opportunities for paid learning and development exist, promoting a positive work culture and strong community engagement.

Benefits

Competitive rewards package

Opportunities for growth

Inclusive work environment

Qualifications

• 3+ years of experience in branch banking or a related operations/support function.
• Proficient in cash handling and maintaining audit logs.
• Ability to make data-driven decisions to improve operational outcomes.

Responsibilities

• Ensure the branch operates efficiently and securely while delivering exceptional customer experiences.
• Oversee operational risk control measures to safeguard branch assets.
• Resolve customer issues promptly and effectively.

Skills

Bilingual Spanish language skills

Excellent customer service skills

Strong problem-solving skills

Ability to manage multiple priorities

Strong communication skills

Education

High school diploma or equivalent education

Tools

Microsoft Office products

Job description

A leading financial services firm is seeking a Branch Operations Manager in Worcester, MA, to ensure efficient and secure branch operations. The role involves enhancing customer experiences and supervising team member growth. Applicants should have at least 3 years in branch banking, bilingual Spanish skills preferred. Competitive salary range starts at $38,250 with a maximum of $64,000. Opportunities for paid learning and development exist, promoting a positive work culture and strong community engagement.