Branch Manager

Skipton Building Society; United Kingdom; On-site; GBP 44,000; Full time

Job summary

A leading mutual organisation in the UK is seeking a Branch Manager to lead and motivate a team at their Malton branch. The successful candidate will ensure exceptional service delivery to customers, managing branch operations and contributing to commercial growth. With a salary of up to £44,000 per annum along with generous annual leave and health benefits, this is an excellent opportunity for someone with leadership experience in customer service. Apply now to join a company that values its employees and community.

Benefits

Annual discretionary bonus scheme

25 days annual leave + bank holidays

Generous pension contributions

Health and wellbeing benefits

Training and development opportunities

Qualifications

• Experience in a management role in a customer-facing environment.
• Proven track record of delivering great customer service.
• Entrepreneurial approach to maximizing business opportunities.

Responsibilities

• Lead a team promoting high standards of customer service.
• Take ownership of the branch contribution plan for growth.
• Ensure team promotes products confidently through observations.

Skills

Leadership

Customer service

Communication

Time management

Stakeholder management

Job description

Hours: This role is for a permanent position working 36 hours per week to support branch operating hours.

Salary: £44,000 Per Annum

Closing Date: Fri, 23 Jan 2026

Job Description

Here at Skipton Building Society, we are proud to have a team of amazing people who work hard every day to put our customers’ best interests at heart. We are currently looking for a Branch Manager to lead, motivate and drive performance. The successful candidate will play an integral part in delivering exceptional service to our customers at our Malton branch.

Who Are We?

Not just another building society. Not just another job. We are the fourth biggest building society in the UK and what makes us a bit different is that we’re a mutual organisation. We do not have shareholders; we are owned by our members. Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we will help you take the next step towards a better future. Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first‑class service every time. For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals. Together, you can help us build a better Society!

What You Will Be Doing as a Branch Manager

• Lead a team of customer‑facing colleagues, promoting high standards of customer service and an exceptional experience to all customers.
• Take ownership of the branch contribution plan, focusing on commercial growth and looking after existing customers.
• Ensure your team confidently promotes our products and services through observations, one‑to‑ones, and clear objectives that link to the branch plan.
• Lead from the front and by example – a hands‑on role where interaction with customers is a day‑to‑day part of the role, including serving customers and undertaking ‘My Review’ appointments.

What Do We Need From You?

• Accomplished leader with experience in a management role in a customer‑facing environment.
• Proven record of delivering great customer service and outcomes.
• Effective communication and time management skills.
• Passion and genuine interest in people, with an understanding and acknowledgement of the diversity of customers and colleagues alike.
• Entrepreneurial approach to maximising business opportunities.
• Great stakeholder management skills as you’ll be working with your Regional Manager and a range of Head Office functions.
• Relevant skills and experience to deliver a great experience for colleagues and customers.

What Is In It For You?

• Salary up to £44,000 per annum, dependent on skills and experience.
• 36‑hour week across Monday to Saturday to support operating hours.
• Annual discretionary bonus scheme.
• 25 days standard annual leave + bank holidays, rising 1 day per year of service to a maximum of 30 days after 5 years.
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
• Generous employer‑matched pension contributions – up to 10% per annum.
• Health and wellbeing benefits: access to a benefits portal including an Employee Assistance Programme and online employee discount platform; three paid volunteering days per year; colleague mortgage and savings accounts; discount schemes.
• Commitment to training and development.
• Private medical insurance for all colleagues.
• Salary sacrifice scheme for hybrid/electric car.