Branch Manager

Halmer Recruit; Aylesbury; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading recruitment agency seeks a proactive Branch Manager in Aylesbury to enhance operational efficiency and lead a dynamic team. The candidate will be responsible for managing the branch's overall performance, driving a positive culture, and ensuring high-quality customer service. A competitive salary of £35,000–£45,000 is offered, along with opportunities for career progression and a comprehensive employee benefits package, including pension scheme and volunteering days.

Benefits

Competitive salary

Company pension scheme

Paid volunteering days

Employee engagement platform

Staff referral programme

Career development opportunities

Free on-site parking

Qualifications

• Strong experience in branch, operations, or general management.
• Proven ability to lead, manage, and develop teams.
• A hands-on approach with excellent problem-solving and organisational skills.
• Clear, confident communication and the ability to influence at all levels.
• Sound understanding of Health & Safety and compliance requirements.

Responsibilities

• Lead personnel management and development of a diverse team.
• Ensure smooth daily operations of the branch.
• Monitor KPIs to improve productivity.
• Uphold customer service standards and resolve issues.
• Represent the branch at industry events.

Skills

Leadership & People Management

Problem-solving

Organisational skills

Communication

Job description

Branch Manager – Aylesbury

£35,000–£45,000 | Full-Time | Permanent

Our client

A well-established organisation is seeking a proactive, hands‑on Branch Manager to lead its Aylesbury operation. This is a key leadership role, responsible for driving the branch’s overall performance, enhancing operational efficiency, and ensuring customers receive a consistently high-quality service.

If you thrive in a fast‑paced environment, enjoy developing people, and want to make a real impact on the success of a growing branch, this could be the perfect opportunity.

What You’ll Be Doing

As Branch Manager, you’ll play a central role in shaping the success, culture, and performance of the branch. Your responsibilities will include :

• Leadership & People Management
• Leading, mentoring, and motivating a diverse operational team
• Setting clear expectations and ensuring accountability across all functions
• Driving a positive, collaborative, performance-focused culture
• Conducting staff appraisals, training, onboarding, and ongoing development

Operations & Performance

• Managing the day‑to‑day running of the branch, ensuring smooth and efficient operations
• Monitoring KPIs and identifying opportunities to improve productivity and service delivery

Customer Experience & Communication

• Upholding high levels of customer service and resolving issues professionally
• Managing first‑level claims, complaints, and customer liaison
• Building strong relationships internally and externally, representing the branch at industry events

What You’ll Bring

To be successful in this role, you will need :

• Strong experience in branch, operations, or general management
• Proven ability to lead, manage, and develop teams
• A hands‑on approach with excellent problem‑solving and organisational skills
• Clear, confident communication and the ability to influence at all levels
• Sound understanding of Health & Safety and compliance requirements
• Experience managing budgets, logistics, workforce planning, and service delivery
• A proactive mindset with the ability to stay calm under pressure and make effective decisions
• Industry background is beneficial but not essential — full training is provided

What’s on offer?

• Competitive salary £35,000–£45,000 (DOE)
• Monday–Friday, 40 hours per week
• Occasional weekend work and late finishes may be required
• Company pension scheme
• Two paid volunteering days each year
• Access to a comprehensive employee engagement platform
• (discounts, wellbeing resources, recognition scheme)
• Staff referral programme
• Career development and progression opportunities
• Company awards and team events
• Free on‑site parking