Branch Customer Service Pro – Digital Banking

HSBC; Spalding; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading bank in Spalding is looking for a Customer Service Representative to provide exceptional service in a fast-paced branch environment. Responsibilities include handling transactions, educating customers on self-service options, and improving workflows. Candidates should possess excellent communication skills and a passion for customer service. The role offers a competitive salary of £24,000 and various benefits including holidays, healthcare, and a pension scheme.

Benefits

Over six weeks’ holiday

Employee discounts

Employer Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits

Sharesave scheme

Qualifications

• Passion for delivering outstanding customer experience.
• Ability to engage in effective conversations and build connections.
• Resilience to adapt to continuous changes.

Responsibilities

• Provide exceptional face-to-face customer service.
• Process a wide range of transactions accurately.
• Educate customers around HSBC's self-service devices.
• Collaborate with the branch team to improve workflows.

Skills

Excellent communication skills

Customer service passion

Attention to detail

Ability to take ownership of enquiries

Resilience

Job description

A leading bank in Spalding is looking for a Customer Service Representative to provide exceptional service in a fast-paced branch environment. Responsibilities include handling transactions, educating customers on self-service options, and improving workflows. Candidates should possess excellent communication skills and a passion for customer service. The role offers a competitive salary of £24,000 and various benefits including holidays, healthcare, and a pension scheme.